What are the responsibilities and job description for the Service Operations Specialist position at AMMEGA?
About AMMEGA: A Leading Organization in the Industry
We are a customer-centric organization committed to delivering exceptional results. Our values include customers, employees, entrepreneurship, agility, and responsibility.
We are currently seeking a Senior Customer Service Representative (CSR) to join our Ammeraal Beltech and AMMEGA Operations team.
The CSR will be responsible for managing customer relationships through proactive and reactive communication to drive sales growth and improve customer satisfaction. The role requires a strong technical foundation, excellent communication skills, and experience with CRM systems.
A typical day for a CSR at AMMEGA may involve:
- Managing customer inquiries and resolving issues promptly.
- Collaborating with cross-functional teams to resolve complex customer issues.
- Developing and implementing strategies to improve customer engagement and retention.
- Maintaining up-to-date knowledge of products, applications, pricing, policies, and procedures.
- Using sales and support skills to engage with customers and offer additional products and services.
- Building and nurturing long-term customer relationships to drive business growth.
- Meeting or exceeding performance targets.
- Handling customer complaints and resolving issues promptly.
To succeed in this role, you should possess strong analytical and problem-solving skills, excellent communication and interpersonal skills, and experience working with CRM systems.
