Field Service Technician

About Ammortal

The Ammortal Chamber brings together multiple scientifically backed technologies into one experience. It is a healing technology that can be utilized by wellness clinics and inside the home. Our clients include specialty spas and clinics, sports teams, and individuals who are biohackers or athletes.

We are a small team with a startup culture. After our first full year shipping a finished product on the market, we have shown strong growth. Our team is made up of engineers, health professionals, and startup entrepreneurs.

As we continue expanding, this role offers hands-on experience, opportunities to grow into leadership, and the chance to make a tangible impact by developing and delivering cutting-edge wellness technology. You’ll collaborate across disciplines to innovate and shape technologies that enhance well-being for our clients.

What is this role and why does it exist?

Ammortal is now delivering, installing, and servicing Chambers all over the country. In a very short period of time there will be 100 Chambers in the field and 5-6 new chambers being installed each month. In order to create an amazing experience for our customers, and keep Chambers in the field delivering powerful healing experiences to users, we require a team of technicians that can maintain the fleet. This role is a critical piece to delivering that wow experience.

Responsibilities:

Deliver and Install Chambers for customers

Service Chambers in the field

Drive the Airstream to events

Maintenance on Ammortal vehicles

Ground support for manufacturing and supply chain around the Asheville area

KPIs:

Install experience survey: Customers rate the install experience a 9 out of 10

Serviced Chambers back online: A serviced chamber stays back online without issues

Airstream delivery quality: The airstream and driver safely get to events without any dinks or accidents

Who this person is

Reliable: Our Chamber is a health and wellness product that people who have serious health issues rely on to alleviate and help bring them back to health. We are on a mission to empower people to live healthy lives. Our brand is all about a high end experience from start to finish. The install is a crucial part of that. We expect our team members to be reliable and trustworthy. This includes keeping your word to both the team and the customer.

Attention to Detail: Our machine is very complex. Installing these machines and servicing them takes a detail oriented person. We also move very fast as a team, keeping the details together helps us all move more efficiently together. This includes following the pre and post delivery checklists.

Clean and organized: Our Chamber promotes a feeling of calm, quiet confidence. Our teammates espouse this as well. We like our vehicles clean, and our tool kits organized.

High Communication: We’d rather over communicate than under communicate. This includes communicating any challenges or blockers you face in the field. This also includes being able to communicate over Slack, Zoom, and other communication tools we use.

What technical knowledge do you need to perform in your role?

Required

• Mechanical experience, at least 3 years.
• Experience driving large vehicles over 30 feet long.

Our Core Values

Empower Autonomy

We believe that all people deserve agency over their personal health and wellbeing.

Innovate Boundlessly

We let go of outdated paradigms and continuously evolve to co-create a better path forward.

Lead with Purpose

We infuse every interaction, product, service, and communication with heartfelt care, purpose, and devotion, enriching lives and fostering meaningful connections.

Cultivate Curiosity

We approach challenges with open-mindedness and a spirit of playfulness, embracing dissonance, nurturing growth, and transforming obstacles into opportunities.

Lead with Integrity

We cultivate trust through transparent, honest, and courageous communication, upholding our commitment to the well-being of our customers, each other, and the world around us.

Live in Harmony

We know that the foundation of wellness is balance and alignment. We seek harmony with ourselves, each other, and the world.

Pay, Location, and Hours

• Pay range: $45,000- $55,000 depending on experience
• Benefits: Healthcare, dental, vision (80%)
• Location: Asheville
• Hours: Hours can vary greatly depending on the week. Some weeks you may be driving across the country for an install in CA, some weeks you will be off completely to rest after that cross country trip

Salary : $45,000 - $55,000