Job Description

Job Summary

The Senior Director, Sales Support & Operations maintains a broad perspective across the company responsible for providing leadership and direction in the development, execution, and integration of all projects and work streams for their Division.

Job Responsibilities

• Develops sales support operation strategies for delivering outstanding services for Enterprise Accounts.
• Ensures that sales contractual terms are being met and keeps internal partners and clients (i.e. Client, AV, Recruitment, Billing) educated and advised of contractual obligations while maintaining efficiency.
• Resolves advanced service calls to position AMN as a critical partner in the client’s success.
• Assists in the preparation and delivery of client business reviews, crafting additional opportunities for strategic partnership and client integration.
• Partners with enterprise-wide brands to market sales opportunities, resolve issues and ensure efficient file flow and order prioritization to retain market share.
• Monitors to assure that policies and procedures are in place, adhered to, and are in keeping with current business practices, including working directly with the audit team.
• Ensures successful closure of contracts, candidate placements, and hourly billing for all regions on a monthly basis.
• Evaluates job performance and initiate hiring, disciplinary, termination, and commendatory actions on assigned personnel.

Key Skills

• Business acumen
• Ability to multi-task and prioritize in a deadline-driven environment
• Excellent verbal and written communication skills
• Complex problem-solving skills
• Leadership skills

Qualifications

Education & Years of Experience

• Bachelor's Degree with 15 years of work experience OR High School Diploma/GED with 19 years of work experience

Additional Experience

• Experience in a supervisory role
• Salesforce experience
• Implementation experience desired with strong change management experience

Work Environment / Physical Requirements

• Work is performed in an office/home office environment.
• Team Members must have the ability to operate standard office equipment and keyboards.

AMN Healthcare will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job.

Our Core Values

● Respect ● Passion ● Continuous Improvement ● Trust ● Customer Focus ● Innovation

At AMN we embrace the ways we are similar and different; respecting all voices and ensuring everyone has the opportunity to contribute to our collective success. We acknowledge our shared responsibility to foster a welcoming environment where everyone feels recognized and valued. We cast a wide net to recruit and retain competitive talent and build healthcare workforces supportive of the communities we serve. We believe in the power of compassion and collaboration to build healthy communities where access to quality care is available to all. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

At AMN we recognize that in-person connections have value and promote collaboration. You will be expected to come into an AMN Healthcare office at a frequency dependent on the work arrangement for your role.

Pay Rate

Final pay rate is dependent on experience, training, education, and location.

This position may include additional compensation such as bonus or commission.  Please ask your recruiter for more information.

Salary : $130,500 - $163,000