What are the responsibilities and job description for the Customer Master Data Coordinator position at Amneal?
Description:
The overall responsibilities of the Customer Master Data Coordinator are creation and maintenance of our customers in our ERP (JDE) system, Customer Master Database (Reltio), and Amneal Direct to Customer software, supporting all Amneal Business segments (Generics, Biosciences, Biosimilars, BD, etc.), and to provide support to the Supervisor, Customer Master.
This position will work independently and be responsible for data accuracy and completeness, meeting all internal control procedures, policies, and work instructions that govern the Customer Address Book and Customer Master in the ERP system in compliance with SOX. This position will assist with analyzing pricing error claims and protecting the Company's financial interests through ongoing review of these claims to ensure valid payments are made to our customers. The Customer Master Analyst must have the ability to work independently, and the ability to multi-task. The Customer Master Data Coordinator must be organized, detail oriented and able to work under pressure and meet customer contractual deadlines.
Essential Functions:
- Independently responsible for timely creation and maintenance of customers in our ERP (JDE) system, Customer Master Database (Reltio), and Amneal Direct to Customer software, supporting all Business Segments. Work closely with various teams to ensure data accuracy and completeness for customer creation and maintenance in accordance with SOX Compliance for Customer Address Book and Customer Master in all systems.
- Ensure claims for pricing deductions are validated and processed based on contractual obligations protecting the Company’s financial interests through review and collaborating with other teams to ensure validity of payment is warranted. Partner with management to research and reconcile open A/R as it relates to pricing deductions and work with customers to resolve issues and close out items. Identify offsets to reduce open A/R items. Identify root causes of issues with discrepancies and recommend corrective action to reduce/eliminate, future errors and growing deduction balances. Responsible for keeping open A/R for pricing errors current and may approve claims per our DOA policy. The customer master analyst is a key participant in monthly customer calls to discuss and negotiate any open/outstanding items related to pricing deductions.
- Work closely with AR/AP and assist the India team with vendor creation in the ERP system for Rebate payments. Serve as the liaison between Vendor setup in JDE and FLEX to ensure timely setup to avoid delay in Rebates/Fees being paid.
Additional Responsibilities:
- Provide help as needed to team members in India assigned to Customer Master updates.
- Assist in projects as needed.
Qualifications:
Education:
- High School or GED - Required
- Bachelor's Degree (BA/BS) Business, Finance, or related field - Preferred
Experience:
- At least 1 year of experience in customer service or related environment.
Skills:
- Multitasking - Intermediate
- Attention to detail and organizational skills - Intermediate
- Verbal and written communication skills - Intermediate
- Able to process information and effectively make decisions - Intermediate
- Proficient in MS Office - Intermediate
