What are the responsibilities and job description for the Video Banking Financial Services Representative position at AMOCO Federal Credit Union?
The Video Banking Financial Services Representative assists AMOCO in achieving its mission of "serving the financial needs of our members" by providing excellent member service and maintaining strong professional relationships through Video Banking channels (including kiosk, web, and mobile channels). Assists members with new loans and products, opens accounts, advises of the status of accounts, and furnishes information on loans, products, fees, and services. Courteously and promptly resolves member questions and problems or promptly refers them to the appropriate personnel. May advise on more complex products. Assists overall branch production by achieving assigned individual production baselines monthly.
Our Culture
AMOCO Federal Credit Union is 85 years strong and recognized as one of the largest credit unions in the Houston/Galveston area. Our culture is driven by staff who exemplify the cooperative spirit of people helping people. By listening and understanding the needs of our membership, we aim to become their trusted financial institution. The goal with every interaction is to create member loyalty and to serve and satisfy the financial needs of our members and employees at every touch point in the member service chain. To achieve that, we focus on hiring for talent and the right fit for our culture.
Work Perks
We offer the following exceptional benefits:
- Health Benefits including medical, dental, and vision for employees
- Tuition reimbursement
- On the job training
- 401(k) match
- Annual Bonus Incentive
- Paid Company Annual Holidays
- Paid time off
- Frequent employee appreciation and recognition events
Essential Functions and Duties:
25% Assists with various member service requests, including opening/closing memberships, accounts, certificates of deposit, and IRAs. Assists with miscellaneous requests to include, but not limited to, opening/closing of Safe Deposit Boxes, transactional-related questions, debit and credit card maintenance, stop payments, managing outgoing wires, assists with fraud-related transactions, joint owner removal, etc.
25% Assisting with lending-related requests, including successful loan application interviews, identifying and recommending cross-sell opportunities, assisting with skip-a-pay conversations, and other loan maintenance-related questions.
25% Drives sales and success through service. Ensures a positive member experience and achieves sales and referral goals through an expanded product set that includes banking, insurance, and investment products.
10% Maximizes personal productivity by utilizing dedication and drive, insightful listening skills, attention to detail, and adaptability to achieve all levels of production goals.
10% Completes member onboarding efforts to develop and expand relationships to contribute towards the organization and personal success.
5% Engages in continual opportunities to expand your financial acumen, sales expertise, interpersonal skills, and more. Continually increases product knowledge to successfully explain, refer, originate, and complete any products the Credit Union offers. Facilitates members' use of self-service solutions to enhance their experience and maintain financial center operating efficiency. Others duties as assigned.
- Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
- Commitment to provide excellent customer service while using Member Service & Loyalty Skills: Focus on Member, Maintain/Enhance Self-Esteem, Listen, Maintain Personal Responsibility, Manage Complaints and Resolve Problems.
