What are the responsibilities and job description for the Administrator - Office position at AMOREM?
POSITION SUMMARY : Assist palliative care and clinical staff with day-to-day operations including medical documents, scheduling, monitoring and data collection.
EDUCATIONAL QUALIFICATIONS :
High school diploma required
Experience in medical office or hospital required
Medical Office Assistant training preferred not required
KNOWLEDGE AND SKILLS :
Knowledge of and commitment to the hospice philosophy of care
Ability to work on an interdisciplinary team
Ability to work a flexible schedule
Willingness to work with patients / families regardless of race, color, creed, age or sexual orientation. Must respect their beliefs and philosophy with an attitude of openness and receptiveness
Excellent computer skills, including Excel and Word required
Proven performance in meeting deadlines with a high rate of accuracy
Excellent telephone skills
Initial And Ongoing :
Complete Hospice volunteer / staff training program
Complete Hospice orientation program
Obtain eight hours of continuing education per year, including mandatory safety in-service
Attend minimum of six staff meetings per year
DUTIES AND RESPONSIBILITIES :
Assist in orienting new team members, as requested
Participate in quality improvement program
Adhere to strict confidentiality
Adhere to safety policy and practices
Complete employee time record accurately per policy
Cooperate with all government agencies and outside auditors
Assist with updating policies and procedures, as appropriate
Complete annual TB screening
Assist in submitting to human resources all license, certifications, continuing education information and any other required documentation, reviewing to assure they are kept current
Maintain up-to-date documentation required and specified in Hospice policy and procedure
Perform other duties assigned by supervisor
Enter palliative care admissions in electronic medical record
Collect past, current and future medical data on patients
Maintain palliative care forms
Assure all forms are completed and scanned in electronic charts
Coordinate and schedule all new admissions and ongoing visits to palliative care patients and maintain provider calendars
Responsible for any follow-up telephone contacts requested by palliative care staff
Assure all palliative care patients are seen per contact frequency guidelines, collecting data and monitoring weekly
Maintain open communication with physician offices and assure patient records received are scanned promptly into patient's chart
Assist with taking palliative care referrals, contacting physician offices, requesting information, complete referral form, entry into electronic medical record
Discharge and send Progress Note to attending physician
Assist team leaders in collection of patient information, follow-up phone calls, data and other requested task
Obtain physician orders
Obtain prior authorizations
referrals to home health and other agencies
Order DME, as directed
consults and create a physician billing account / records from portal
Portal access to both Caldwell UNC Health Care and Watauga Medical Center
Organize work for volunteers
ICD-10 coding / help clinical staff with diagnosis and coding for billing
Rotate front desk minimal staff for holidays
HOSPICE DUTIES :
Cross-trained for medical records specialist
Maintain volunteer survey book
Record / track all hospice deaths / discharges for medical records specialist
Track / print hospital records for hospice patients ER / inpatient visits
Send daily email of patients at Caldwell UNC Health Care / active referrals for hospice to clinical liaison
PHYSICAL QUALIFICATIONS :
Visual acuity to read written documentation and computer tasks
Speech and hearing skills necessary for telephone interaction and face to face contact
Ability to sit extended periods of time and perform administrative tasks
Ability to stand, bend and lift an average of 30 pounds
Manual dexterity with the ability to manipulate office equipment and keyboard for extended periods of time
Ability to walk, squat, kneel, climb and balance
SPECIAL REQUIREMENTS :
Must have an automobile with required insurance coverage and state driver's license (if driving is required)
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