Patient Access Manager

Make a difference every day at Amoskeag Health! As a Federally Qualified Health Center (FQHC) and nonprofit primary healthcare organization, we provide high-quality, affordable care to our community and ensure everyone has access to the healthcare they deserve.

Join a team that’s dedicated to making an impact. Our collaborative, team-based approach brings together medical providers, Behavioral Health Clinicians, Case Managers, Care Coordinators, and Community Health Workers to deliver comprehensive, patient-centered care. Ready to be a part of something meaningful?

Job Relationship:

1. Responsible to the Director of Revenue Integrity
2. Works closely with leadership team members to coordinate operations of the clinic and the functions of the department
3. Workers Supervised: Patient Service Representatives, Special Project Enrollment Administrator

Responsibilities:

• Coordinates hiring, training, management and evaluation for staff, including customer service training and management of patients who are presenting with complaints.
• Creates, monitors and updates policies and procedures related to functions in the department.
• Ensures a welcoming waiting room environment free of clutter and any safety risks, with appropriate signage and resources. Assures staff are maintaining a pleasant working environment for patients and that waiting room activity is monitored for patient safety and comfort.
• Ensures staff are aware of workflows for deliveries and walk-in coverage, and management of safety issues in response to potential communicable disease such as mask usage, patient isolation, and screening, when appropriate.
• Coordinates active coverage of all open clinic locations for front desk and related duties.
• Oversees all aspects of new patient registration and scheduling, including systems for incoming requests
• Assures staff are responsible for timely and accurate updates to changes in patient demographics and financial information. This may include assistance with payment agreements or navigation to staff in billing for issues with their account. Works closely with Quality Improvement on correction of data and completion of missing data for accurate reporting.
• Implements systems to capture necessary patient paperwork from both established and new patients, including forms, consents and other documentation such as copies of insurance cards.
• Coordinates processes and procedures for the financial assessment of patients, including capture of insurance information (when applicable) and for assisting patients in applying for Medicaid or the Marketplace (when eligible) or for assisting patients with applying for a sliding scale discount if not eligible for Medicaid or the Marketplace, or when their insurance copays are a barrier to care (for example, patients on Medicare with a fixed income).
• Responsible for components of patient engagement platforms such as Simple Interact or Patient Portal enrollment or PIN generation.
• Responsible for certain components of preparations for (and response to) site closures that may be planned or unplanned such as holidays, weather closures, and other activities impacting normal operations.
• Oversees the daily audits of cash receipts to ensure accuracy and to track payments. Tracks errors and inconsistencies by staff member and location. Ensures proper controls over cash at all locations.