What are the responsibilities and job description for the Entry-Level Customer Service Representative position at AMP Group?
We are a prominent sales and business development firm in the DMV that represents top clients in the telecommunications industry. Our ultimate goal is to ensure our clients are achieving maximum brand visibility and increasing customer engagement. This year, we’ve seen exceptional growth and success, which highlights our commitment to driving results and innovation. As the Entry-Level Customer Service Representative, you will work closely with clients and customers alike to bolster brand awareness in the community and in turn drive sales revenue. Our Entry-Level Customer Service Representatives are experts in our clients’ products and services, and they are excited to share their knowledge directly with consumers.
Entry-Level Customer Service Representative Day-to-Day Responsibilities:
- Work directly in person with customers to promote our clients’ brand, products and services and complete sales
- Explain product features and benefits to customers and confidently answer any inquiries
- Report customer feedback to Senior Management and clients, providing feedback on areas of improvement
- Analyze client acquisition metrics and KPI’s to maximize sales and drive revenue
- Adhere to our clients’ compliance standards and maintain professionalism throughout the sales process
- Drafts, organize and maintain sales contracts on behalf of our clients
- Attend in-person and virtual meetings with fellow Entry-Level Customer Service Representative to develop customer service, sales, and leadership skills
We are committed to seeing our Entry-Level Customer Service Representative succeed, so we provide the necessary tools and resources to thrive within our company. Entry-Level Customer Service Representative receives in-house training from our Senior Client Support team. This is an entry-level role, so no experience is required to apply.
Desired skills and qualifications for the Entry-Level Customer Service Representative include:
- 1 years of experience in customer service, sales, or any Entry-Level Customer Service Representative role is preferred but not required
- High school diploma or equivalent
- Strong written and verbal communication skills
- Exceptional time management and organizational skills
- Eager to improve current skills
- Ability to grasp new concepts quickly to develop professionally
- Ability to confidently present information to clients, customers and teammates
- Basic knowledge of the sales cycle is a plus!
**If you feel that you would excel in this role, we are eager to hear from you! Please submit your resume, and an HR associate will be in touch with you soon.
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Salary : $45,000 - $56,000
