What are the responsibilities and job description for the Rep - Customer Service position at Ampac Holdings, LLC?
Come work at a place to build your future and be an integral part of a fast-paced, safety-oriented, and growing industry!
ProAmpac is a leading global flexible packaging company with comprehensive product offerings. We are guided in our work by five core values that are the basis for our success: Integrity, Intensity, Innovation, Involvement and Impact. We bring brand owners and packaging experts together to generate fresh thinking, accelerate advanced technology and increase speed-to-market, package customization and consumer differentiation. Our expertise is rooted in shared core values grown from the heritage of our small businesses and strategic acquisitions. Collectively, we are stronger and more responsive, with a broader geographic footprint. Together, we are ProAmpac, the trusted leader in global change in the packaging industry.
We are actively seeking a Customer Service Representative to join our team. If you are looking for a new opportunity with a leading packaging company, ProAmpac is looking for you to join our team!
What ProAmpac has to offer:
- 11 paid company holidays
- Paid Time Off & Personal Days
- 401k with company match
- Medical, Dental, Vision, and other supplemental offerings
- Company-provided life insurance
- Disability insurance
- Tuition Reimbursement
- Wellness program – living a healthy lifestyle can get you a discount on your health insurance premiums AND other incentives
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Reasonable accommodations may be made, upon request, to enable individuals with disabilities to perform the essential functions.
- Professionally engage with customers to understand and meet customer needs, offering advice and guidance on products and services, assisting customers in making informed decisions.
- Receives and manages customer inquiries, delivering responses via phone calls and emails, efficiently addressing their concerns and resolving issues encountered.
- Completion of Customer Complaint Forms (CCFs) for thorough issue documentation and follow-up, ensuring all complaints are properly addressed and resolved.
- Oversee order fulfillment processes from entry to delivery, monitoring progress and addressing any issues or delays.
- Manage various sales-related administrative tasks, including data entry, documentation, and reporting to support efficient operations.
- Accurate entry of purchase order details into applicable systems, ensuring all information is correctly recorded for fulfillment and billing purposes.
- Collaborate with internal departments, including but not limited to, sales services teams, production, logistics and sales to ensure seamless service delivery for assigned accounts.
- All other duties as assigned.
Qualifications, Education and Experience:
- HS/GED required; AS preferred
- 2-4 years' experience in a related field experience in a related field required.
- Experience using Microsoft Office Suite (Word, Excel, PowerPoint), Visio, Outlook Email, and calendar.
- Maintains strict confidentiality and protects privacy of confidential/sensitive information.
- Exceptional time management and organization skills. Ability to manage multiple tasks and projects simultaneously establishing priorities to meet deadlines.
- Ability to communicate effectively (verbal, written, and presentations) with executive leadership, staff, and internal and external clients.
- Proactive; exercises sound judgment and decision-making; able to identify problems and needs and develop solutions and/or options.
- Self-confident, self-motivated polished professional who thrives in a challenging, fast-paced environment.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
