Help Desk Support

Bravens Inc., a wholly owned subsidiary of Ampcus Inc., is an information technology consulting and services company. Bravens is a leader in providing tailored staffing solutions across both IT and non-IT industries. We are in search of a highly motivated candidate to join our talented team and contribute to our ongoing success.

Job Title: Help Desk Support

Location(s): Nashville, TN

Responsibilities:

• Installing and configuring computer hardware, software, peripherals, and networking equipment
• Conduct routine maintenance tasks such as system backups, data recovery, and preventive maintenance
• Create, modify, and delete user accounts as needed, including permissions and access controls
• Resolving issues with internet connectivity, printers, scanners, phones, and other equipment
• Ensure effective escalation management and resolution to all field support issues working with cross-functional teams.
• Deliver and achieve high quality support and service level
• Document and maintain accurate records of incidents and resolutions.
• Assist in the maintenance and support of servers, network switches, and other IT infrastructure.
• Assist other IT teams, acting as the local “hands and eyes” in resolving IT technical issues.
• Manage and resolve incidents reported by users, ensuring minimal downtime and disruption.
• Provide support to end-users, both remotely and on-site, addressing technical problems and answering questions
• Manage and track IT assets, including computers, peripherals, and other equipment.
• Assist in the procurement process for new equipment and software
• Work closely with other IT team members and departments to resolve complex issues and implement new solutions
• Participate in disaster recovery planning and execution to restore services after major failures.
• Create/Update/ Manage knowledge articles
• Responsible for office movements/decommission/setup.
  
  

Technical and Professional Expertise:

• Post-secondary education in Computer Science or Information Systems, or related qualifying work experience
• 5 years of experience in Site Support role
• ITIL Foundation Certified
• Excellent communications (verbal and written) & presentation skills
• Strong understanding of IT infrastructure and technologies
  
  

Bravens is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.