What are the responsibilities and job description for the NOC Engineer position at Ampcus Inc?
Job Details
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.
Job Title: NOC Engineer
Location(s): Fort Mill, SC, Onsite
Job Description:
- Monitor network performance, respond to alerts, and diagnose/troubleshoot issues promptly
Collaborate with cross-functional teams to resolve complex technical issues.
Good Knowledge on IT infrastructure
Knowledge on Computer networks and enterprise networks.
Perform routine system checks, maintenance tasks, and updates for optimal network performance.
Hands on experience on monitoring tools like ServiceNow, Solarwinds, Dynatrace, Alertiste, DPA etc.
Experience of working with CISCO for creating and handling RMAs/Cases.
Utilize monitoring tools for proactive issue identification and resolution.
Document and track incidents, resolutions, system changes, and workflow/playbooks.
Provide technical support to end-users, engaging with stakeholders effectively.
Work with vendors, service providers, and global teams to optimize network infrastructure.
Ensure compliance with security policies, procedures, and participate in incident response.
Participate in an on-call rotation for after-hours support and SLA response times.
Contribute to improving and automating common issues, monitoring, and maintaining positive team relationships, including remote collaboration.
Experience of working with Datacenter teams to perform the physical troubleshooting of devices.
Good knowledge on Event management and ITIL standards.
Qualifications: Bachelor's
Education/Experience: 5 years
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, age, protected veterans, or individuals with disabilities.
Thank You
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