What are the responsibilities and job description for the Technical Support position at Ampcus, Inc?
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.
Job Title: Technical Support
Location(s): Buffalo Grove, IL
RESPONSIBILITIES:
* Fields all incoming technical support requests into the Field Support department and accountable for resolving product information requests and product problem/solution requests.
* Accountable for support requests related to product information and product problems that are documented.
* May escalate more difficult support requests to Field Support Engineers.
* Logs all incoming support requests into the company call tracking system in a timely and professional manner. Proficient at responding, resolving, and closing 40 percent of support requests utilizing technical training and undocumented, creative solutions.
* Escalates more complex problems to Field Support Engineers.
* Complete company designated training courses for position to enhance work performance and career development
* Participates in special projects to increase the incumbent's role and technical abilities.
REQUIREMENTS:
Required Knowledge/Skills, Education, and Experience:
* High School diploma or equivalent
* Excellent communication, conflict resolution, and problem-solving skills
* High understanding of customer satisfaction and service orientation
Preferred Knowledge/Skills, Education, and Experience:
* Bachelor's degree in Hardware or Software Engineering or Computer Science or equivalent related experience, is preferred
* Proficiency with Microsoft Windows operating system and computer networking is a plus.
* Fields all incoming technical support requests into the Field Support department and accountable for resolving product information requests and product problem/solution requests.
* Accountable for support requests related to product information and product problems that are documented.
* May escalate more difficult support requests to Field Support Engineers.
* Logs all incoming support requests into the company call tracking system in a timely and professional manner. Proficient at responding, resolving, and closing 40 percent of support requests utilizing technical training and undocumented, creative solutions.
* Escalates more complex problems to Field Support Engineers.
* Complete company designated training courses for position to enhance work performance and career development
* Participates in special projects to increase the incumbent's role and technical abilities.
REQUIREMENTS:
Required Knowledge/Skills, Education, and Experience:
* High School diploma or equivalent
* Excellent communication, conflict resolution, and problem-solving skills
* High understanding of customer satisfaction and service orientation
Preferred Knowledge/Skills, Education, and Experience:
* Bachelor's degree in Hardware or Software Engineering or Computer Science or equivalent related experience, is preferred
* Proficiency with Microsoft Windows operating system and computer networking is a plus.
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans, or individuals with disabilities.
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, age, protected veterans or individuals with disabilities.
