What are the responsibilities and job description for the Contractor - User Experience Designer (UX Content Designer) position at Ampcus?
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.Job Title :
UX Content DesignerLocation(s) :
Merrifield, VA
Basic Purpose :
To shape product experiences by creating useful, meaningful content that help users complete the task at hand. Set the vision for content and drive cohesive product narratives across multiple platforms and touch points. Manage user experience writing workflow, maintaining deadlines and ensuring timely deliverables to design team. Work independently with limited guidance and direction on moderately complex projects. Participate in the creation and evolution of user experience messaging strategy. Recommend messaging solutions that support the user experience and meet brand tone and voice guidelines.
Responsibilities :
- Design, write, edit, test, and improve content that makes our products easier to use and helps our members achieve their goals across their respective journeys. This includes product flows, interface language, emails, push notifications, education materials, product names, navigational nomenclature, terminology, taxonomies and other content across client products and experiences.
- Develop and manage an effective content strategy throughout the product development process and influence strategic decisions across and within products to improve overall experience and ensure messaging consistency and performance that accounts for multiple specific member and business contexts.
- Develop a vision for messaging across a given product and ensure tactical execution to drive cohesive narratives across all digital touch points
- Utilize storytelling and narrative skills to improve user experience in alignment with the brand's tone and voice
- Create and manage content guidelines, principles, and best practices for things like voice and tone, headers, CTA buttons, formatting, and emojis
- Identify opportunities to define and establish conventions for messaging
- Inventory and audit existing content to identify gaps and opportunities to improve the customer experience and business performance.
- Collaborate and build strong relationships with key partners across disciplines like product, design, research, customer experience, legal, engineering, marketing comms, and product marketing
- Advocate for content best practices within the UX Design team
- Research and analyze moderately complex messaging problems, identify opportunities to solve problems utilizing copy
- Originate new concepts, strategies or innovative approaches to user experience messaging that have significant impact
- Work on multiple projects prioritizing them according to project needs, level of effort of tasks and project timelines
Qualifications :
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans, or individuals with disabilities.
