What are the responsibilities and job description for the Customer Success Manager - Enterprise position at Amper Technologies?
Amper is on a mission to empower manufacturers with real-time visibility and control of their operations, enabling them to thrive in an increasingly competitive market. Our intuitive, flexible, and scalable solutions are revolutionizing the way manufacturers in industries like CNC machining, fabrication, and injection molding manage their shop floors.
We are growing fast, with ambitious goals to achieve 100% YoY ARR growth over the next three years, and we're looking for an experienced Customer Success Manager - Enterprise to play a critical role in helping our customers realize the full value of Amper while driving retention, expansion, and customer satisfaction.
About the Role
As an Customer Success Manager - Enterprise at Amper, you will be the key point of contact for our largest and most strategic customers. Your primary focus will be ensuring customers achieve measurable outcomes with Amper, driving adoption and long-term retention. You'll develop trusted relationships with both executive stakeholders and tactical teams within our customers' organizations, acting as a strategic partner and advocate.
You'll also collaborate closely with Sales, Product, and other internal teams to help customers scale their success-whether that's through expansion at their current site, multi-site rollouts, or surfacing valuable feedback to continuously improve our product and processes.
This role is critical to Amper's growth, as you'll own key metrics such as churn, gross retention rate (GRR), same-site expansion, and generating Customer Success Qualified Leads (CSQLs) for multi-site expansion opportunities.
This is a remote-friendly role with the option to work from our Chicago or San Francisco offices. We support flexible work while valuing the collaboration and speed that come from working together in person.
Key Responsibilities
- Customer Success Strategy & Relationship Building :
Serve as the main point of contact for enterprise customers, ensuring alignment on goals and success criteria at both executive and tactical levels.
Drive fast time to value by ensuring seamless onboarding, training, and adoption of AMPER solutions.
Own and drive metrics like churn, gross retention rate (GRR), and same-site expansion revenue.
Partner with Sales to ensure a seamless handoff from pre-sale to post-sale and to execute multi-site expansion strategies.
Act as the customer's advocate within AMPER, ensuring their voice is heard and their needs are prioritized.
Key Metrics for Success
What We're Looking For
5 years of experience in Customer Success, Account Management, or a similar customer-facing role, with at least 2-3 years working with enterprise or large strategic customers.
Proven ability to develop and maintain executive relationships while also engaging tactically at the shop-floor level.
Customer-first mentality with a relentless focus on driving outcomes and value for customers.
Why Join Amper?
Compensation & Benefits :
The range of annual base salary for full-time employees for this position is $110,000-120,000 per year, with incentive potential of $35,000 at plan. Please note that pay offered will vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Amper provides a comprehensive benefits package, including medical, dental, and vision insurance, 401(k), unlimited paid time off, and early-stage stock option equity.
Salary : $110,000 - $120,000
