What are the responsibilities and job description for the Customer Service Representative position at Amphenol TCS?
Position: Customer Service Representative
Location: Valley Green, PA
Job Summary
This role serves as the primary interface between the customer and Amphenol for all order-related activities and inquiries. This role works closely with Sales, Product Marketing, and Finance to understand and meet the customer's ever-changing needs.
RESPONSIBILITIES:
- Provide timely, accurate communication on all price and product availability requests.
- Receive and process customer orders on a timely basis, understand the specific product and shipping requirements, and transmit this info to the pertinent functions within the business. Will need to process all types of orders as instructed or access a customer's online site to pull orders.
- Thorough understanding of on-time delivery requirements and performance measurement criteria of focused accounts. Demonstrate effective order management skills allowing Amphenol to attain preferred supplier ratings at such accounts.
- Monitor daily status of all late and/or held orders while looking at alternatives for timely delivery through other shipment methods or product substitution solutions. Provide prompt, accurate responses to customer inquiries regarding such orders, shipments and invoice statuses.
- Assist in the collection of receivables and resolve disputed invoices/open adjustments by working with customers’ buyers and the Finance team.
- Communicate and interface with Product Marketing and Sales to share all information regarding any customer issues.
- Support outside and inside representatives with sample requests and sales reports.
- Effectively utilize all resources to meet/exceed customer expectations where standard procedures may fall short.
- Project a positive image of the business and the customer service function to our customers and other employees.
- Maintain customer master data in the ERP system, including performing trade compliance verifications
QUALIFICATIONS:
- Associate's degree in technical discipline along with related experience; or equivalent work training and at least 3 years of experience in a similar role.
- Must demonstrate effective, pleasant communication etiquette.
- Must be thorough, with strong attention to detail and timely follow-up
- Strong team player with ability to work with cross functional teams.
- Strong customer-centric spirit and can-do attitude.
ESSENTIAL SKILLS AND EXPERIENCE:
- Microsoft Office and computer skills
- Demonstrated written and oral communication skills
- Working within and navigating ERP systems
- Embraces personal and professional development
- Desire to make own decisions and take responsibility for outcomes
- Maintains a high level of accuracy in documentation
Amphenol Corporation is proud of our reputation as an excellent employer. Our main focus is to provide the highest level of support and responsiveness to both our employees and our customers, the world's largest technology companies. Amphenol Corporation offers the opportunity for career growth within a global organization. We believe that Amphenol Corporation is unique in that every employee, regardless of his or her position, has the ability to positively impact the business.
Amphenol is an “Equal Opportunity Employer” - Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity/National Origin
For additional company information please visit our website at www.amphenol-cs.com
