What are the responsibilities and job description for the Front Desk Supervisor position at AMPLA HEALTH?
Job Details
Description
Why work for Ampla Health? 24022
Ampla Health provides the individuals and communities we serve with high quality, comprehensive, community health care that is accessible to all and culturally and linguistically appropriate.
- Great Benefits including Medical, Dental, and Vision
- 4 weeks paid time off to start.
- 9 paid holidays
- 401k and profit sharing
- Full time, Monday to Friday
- Great work/home life balance
GENERAL PURPOSE: Front Desk Supervisor
Under the direction of the Site Administrator, this position is responsible for supervising the day-to-day front desk functions and for ensuring that front desk staff meet the goals and objectives for optimal patient flow and scheduling. The Front Desk Supervisor may fill in at the front desk when necessary.
This position supervises the receptionists and medical records staff. Manages all clinic appointments, reception services, and front office patient flow. Resolves patient complaints and escalates to the site administrator. Ensures that front desk employees provide direct, high-quality customer service to patients. Ensures that front desk employees provide a professional and friendly atmosphere for all patients. Ensures accuracy and completeness of state and federal programs, and registration duties performed by front desk staff. Maintains adequate front desk staffing and coverage needs.
MAIN RESPONSIBILITY & DUTIES: Front Desk Supervisor
- Supervises receptionists and medical records clerks, including hiring, orienting, staff schedules, delegating, coaching, mentoring, and performing timely performance evaluations.
- Ensures staff can perform front desk duties in the most efficient and effective manner.
- Assists Site Administrator by preparing reports such as data for quality management, patient flow management, and other clinic needs.
- Maintains up to date information on insurance and programs from Billing. Ensures staff are trained in this area and informed of changes.
- Responsible for managing and ensuring all front desk staff collect appropriate patient demographics, insurance, and sliding fee information.
- Completes sliding fee audits to ensure accuracy.
- Supervises and verifies the daily bank deposit.
- Participates in regular supervisory meetings and other collaborative clinic meetings as needed, preparing the agenda, and taking minutes as appropriate.
- Monitors and ensures medical records clerk is up to date with indexing patient documents and reports.
- Maintains accurate records for all meetings, in-services, and special training for front office staff.
- Communicates all department needs to Site Administrator.
- Manages front desk employee leave requests and arranges appropriate coverage for absences.
- Maintains front desk employee schedule for optimal patient flow.
- Reviews front desk employee timecards for accuracy, approves, then forwards to payroll department timely.
- Creates maintenance and IT tickets as needed following procedure.
- Ensures front desk staff registers and checks patients in for services.
- Ensures all payments and overdue balances are collected from patients.
- Ensures all receptionists meet collection goals.
- Ensures all Ampla Health policies and procedures are followed.
- Ensures that front desk staff meet performance metrics and expectations.
- Completion of quarterly performance audits on each front desk staff.
- Responsible for maintaining inventory and supplies for clinic/front office stations.
- Responsible for maintaining clinic directory up to date.
- Other duties as assigned by site administrator.
QUALITIES & CHARACTERISTICS: Front Desk Supervisor
- Proven ability to effectively communicate, verbally & in writing, with all levels of staff personnel.
- Team-oriented and able to work collaboratively with staff.
- Strong problem-solving and time-management skills.
- Ability to work independently in a fast-paced, medical office environment with frequent interruptions, public contact, and occasional crisis situations.
- Ability to maintain strict confidentiality with sensitive medical information and foster an ethical work environment.
- Ability to carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
- Ability to understand and respond effectively and with sensitivity to special populations served by Ampla Health. Special populations include, but are not limited to, those defined by race, ethnicity, language, age, sex, sexual orientation, economic standing, disability status, migrant, homelessness, seasonal workers, and the uninsured.
PROFESSIONAL KNOWLEDGE, SKILLS, AND ABILITIES: Front Desk Supervisor
- High school diploma/GED required.
- Requires an associate degree with two years of lead/supervisory experience.
- Prefers a bachelor’s degree (BA) in office management, business administration, or a related field preferred.
- Proven understanding of administrative and clinical operations and systems
- Competency in computerized practice management systems and other computer software (MS Word, Excel, Outlook, Internet) 10-key and keyboarding proficiency
- Ability to use office machines (e.g., copy machine, fax machine, credit card machine, telephones).
- Working knowledge of medical terminology, scheduling, and procedures desired
COMMUNICATION SKILLS: Front Desk Supervisor
- Asks for direction when unsure of job expectations.
- Makes suggestions and addresses concerns in a constructive manner.
- Utilizes appropriate channels of communication in problem-solving and conflict resolution.
- Communicates effectively and courteously to all staff.
WORKING CONDITIONS & PHYSICAL REQUIREMENTS: Front Desk Supervisor
1. Must be able to lift up to 40 pounds.
2. Must be able to hear and communicate with clients and staff on the telephone and those who are served in person and speak clearly to communicate information to clients and staff.
3. Must have vision which is adequate to read memos, computer screens, registration forms and other clinic documents.
4. Must be able to reach above shoulder level to work. Must be able to bend, squat and sit, stand, stoop, crouch, kneel, twist, and turn.
5. May be exposed to contagious/infectious diseases.
6. Fully vaccinated for Covid-19.
Qualifications
GENERAL PURPOSE:
Under the direction of the Site Administrator, this position is responsible for supervising the day-to-day front desk functions and for ensuring that front desk staff meet the goals and objectives for optimal patient flow and scheduling. The Front Desk Supervisor may fill in at the front desk when necessary.
This position supervises the receptionists and medical records staff. Manages all clinic appointments, reception services, and front office patient flow. Resolves patient complaints and escalates to the site administrator. Ensures that front desk employees provide direct, high-quality customer service to patients. Ensures that front desk employees provide a professional and friendly atmosphere for all patients. Ensures accuracy and completeness of state and federal programs, and registration duties performed by front desk staff. Maintains adequate front desk staffing and coverage needs.
MAIN RESPONSIBILITY & DUTIES:
- Supervises receptionists and medical records clerks, including hiring, orienting, staff schedules, delegating, coaching, mentoring, and performing timely performance evaluations.
- Ensures staff can perform front desk duties in the most efficient and effective manner.
- Assists Site Administrator by preparing reports such as data for quality management, patient flow management, and other clinic needs.
- Maintains up to date information on insurance and programs from Billing. Ensures staff are trained in this area and informed of changes.
- Responsible for managing and ensuring all front desk staff collect appropriate patient demographics, insurance, and sliding fee information.
- Completes sliding fee audits to ensure accuracy.
- Supervises and verifies the daily bank deposit.
- Participates in regular supervisory meetings and other collaborative clinic meetings as needed, preparing the agenda, and taking minutes as appropriate.
- Monitors and ensures medical records clerk is up to date with indexing patient documents and reports.
- Maintains accurate records for all meetings, in-services, and special training for front office staff.
- Communicates all department needs to Site Administrator.
- Manages front desk employee leave requests and arranges appropriate coverage for absences.
- Maintains front desk employee schedule for optimal patient flow.
- Reviews front desk employee timecards for accuracy, approves, then forwards to payroll department timely.
- Creates maintenance and IT tickets as needed following procedure.
- Ensures front desk staff registers and checks patients in for services.
- Ensures all payments and overdue balances are collected from patients.
- Ensures all receptionists meet collection goals.
- Ensures all Ampla Health policies and procedures are followed.
- Ensures that front desk staff meet performance metrics and expectations.
- Completion of quarterly performance audits on each front desk staff.
- Responsible for maintaining inventory and supplies for clinic/front office stations.
- Responsible for maintaining clinic directory up to date.
- Other duties as assigned by site administrator.
QUALITIES & CHARACTERISTICS:
- Proven ability to effectively communicate, verbally & in writing, with all levels of staff personnel.
- Team-oriented and able to work collaboratively with staff.
- Strong problem-solving and time-management skills.
- Ability to work independently in a fast-paced, medical office environment with frequent interruptions, public contact, and occasional crisis situations.
- Ability to maintain strict confidentiality with sensitive medical information and foster an ethical work environment.
- Ability to carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
- Ability to understand and respond effectively and with sensitivity to special populations served by Ampla Health. Special populations include, but are not limited to, those defined by race, ethnicity, language, age, sex, sexual orientation, economic standing, disability status, migrant, homelessness, seasonal workers, and the uninsured.
PROFESSIONAL KNOWLEDGE, SKILLS, AND ABILITIES
- High school diploma/GED required.
- Requires an associate degree with two years of lead/supervisory experience.
- Prefers a bachelor’s degree (BA) in office management, business administration, or a related field preferred.
- Proven understanding of administrative and clinical operations and systems
- Competency in computerized practice management systems and other computer software (MS Word, Excel, Outlook, Internet) 10-key and keyboarding proficiency
- Ability to use office machines (e.g., copy machine, fax machine, credit card machine, telephones).
- Working knowledge of medical terminology, scheduling, and procedures desired
COMMUNICATION SKILLS:
- Asks for direction when unsure of job expectations.
- Makes suggestions and addresses concerns in a constructive manner.
- Utilizes appropriate channels of communication in problem-solving and conflict resolution.
- Communicates effectively and courteously to all staff.
WORKING CONDITIONS & PHYSICAL REQUIREMENTS:
1. Must be able to lift up to 40 pounds.
2. Must be able to hear and communicate with clients and staff on the telephone and those who are served in person and speak clearly to communicate information to clients and staff.
3. Must have vision which is adequate to read memos, computer screens, registration forms and other clinic documents.
4. Must be able to reach above shoulder level to work. Must be able to bend, squat and sit, stand, stoop, crouch, kneel, twist, and turn.
5. May be exposed to contagious/infectious diseases.
6. Fully vaccinated for Covid-19.
Salary : $31 - $43