What are the responsibilities and job description for the Technical Support Representative position at Amplex Internet?
Job Overview
We are seeking a dedicated and skilled Technical Support Representative to join our growing team! In this role, you will provide exceptional customer service and technical assistance to customers. The ideal candidate will possess strong communication skills and a solid understanding of computer systems. **Must be able to complete pre-employment requirements that include a drug test. This is an in office, Monday-Friday position from 12noon-8pm.**
Duties
- Provide first-level support for technical issues via phone, email, or in person.
- Troubleshoot software and hardware technical issues.
- Document all technical inquiries and solutions for future reference.
- Collaborate with the IT team to escalate complex technical issues.
- Ensure customer satisfaction by delivering high-quality service.
Experience
- Proven experience in a help desk or technical support role is preferred.
- Knowledge of computer management and desktop support.
- Familiarity with computers, networks, and streaming services.
- Excellent communication skills with a focus on customer service.
- Ability to work independently as well as part of a team.
- Experience using ticketing systems is a plus.
Must be able to clearly communicate with customers on the phone and have good overall phone skills. Excellent customer service and patience is essential. Must have good documentation skills and a willingness to learn!
This is an in office, Monday-Friday position from 12noon-8pm. The starting wage is $19/hr with benefits available after 90 days of employment. Must be able to complete pre-employment requirements that include a drug test. We are a dog friendly work environment!
Job Type: Full-time
Pay: $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
Application Question(s):
- Are you located within commuting distance to Luckey, OH?
- This position is NON remote. Are you comfortable working in an in-office setting?
- This position is Monday-Friday from 12noon-8pm. Are you comfortable working that evening shift?
Work Location: In person
Salary : $19
