What are the responsibilities and job description for the Customer Service Representative - Entry Level position at Amplified Connections Inc?
At Amplified Connections, Inc., we pride ourselves on our commitment to social responsibility and making a positive impact within our community. Our team works alongside national nonprofits and charities to raise awareness and help make a difference in people's lives. We are seeking a motivated and enthusiastic individual to join our team as a Customer Service Representative at the entry level. This is an exciting opportunity for someone who enjoys helping others and is looking to develop their skills in customer service and community engagement.
Job Overview:
As a Customer Service Representative, you will be the front line of our organization, providing essential support to our customers and partners in their efforts to make a difference. You will effectively handle inquiries, resolve issues, and engage with community members about our causes. Your friendly demeanor and proactive approach will help us foster relationships with customers and promote the mission of our nonprofit partners.
Key Responsibilities:
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Job Overview:
As a Customer Service Representative, you will be the front line of our organization, providing essential support to our customers and partners in their efforts to make a difference. You will effectively handle inquiries, resolve issues, and engage with community members about our causes. Your friendly demeanor and proactive approach will help us foster relationships with customers and promote the mission of our nonprofit partners.
Key Responsibilities:
- Respond to customer inquiries in a timely and professional manner
- Provide accurate information regarding our nonprofit partners, community events, and marketing campaigns
- Assist in resolving customer concerns and handling complaints with empathy and understanding
- Engage with the community to promote awareness of our partners’ missions and initiatives
- Support team members in daily operations and administrative tasks as needed
- Maintain and update customer records and databases
- Continuously seek ways to improve the customer experience and help meet organizational goals
- Strong desire to help others and make a positive impact in the community
- Excellent verbal and written communication skills
- Ability to handle customer inquiries and resolve issues with patience and professionalism
- Team player with a positive, can-do attitude
- Eagerness to learn and develop within a dynamic work environment
- Previous experience in customer service or related fields is a plus, but not necessary
- Health Insurance
- Extensive training in sales, marketing, and nonprofit fundraising techniques
- Opportunity for fast promotions and career advancement
- Access to professional development and management assistance
- Perks-at-work Employee Benefit Reward Program
- Uncapped commission potential
- Gas stipend and referral bonuses
- Travel opportunities for annual retreats
- A chance to make a real difference in the community
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