Customer Service Representative - Entry Level

Amplified Connections is a dynamic and innovative marketing firm focused on delivering exceptional event marketing and community outreach experiences. We specialize in creating memorable events that drive brand awareness, engagement, and community connection. We’re seeking a dedicated Customer Service Representative to join our team. This entry-level position provides an exciting opportunity to work in a client-facing environment while supporting our event marketing initiatives. If you have a passion for customer service and are interested in the event marketing industry, this is the perfect role for you.

Position Overview:
As a Customer Service Representative at Amplified Connections, you’ll play a vital role in ensuring that our clients have a seamless experience before, during, and after events. You’ll interact with customers, provide excellent service, and assist with event logistics to support our marketing campaigns. This is a great opportunity for someone eager to gain hands-on experience in the event marketing and customer service fields.

Key Responsibilities:

• Customer Interaction: Address customer inquiries in a professional and friendly manner, ensuring their needs are met and questions are answered promptly.

• Event Coordination Support: Assist with event coordination and execution, ensuring smooth operations and high levels of customer satisfaction at all stages of the event.

• Service Information: Provide detailed information about our event marketing services to clients, enhancing their experience and understanding of our offerings.

• Issue Resolution: Address customer concerns promptly and professionally, offering proactive solutions to ensure satisfaction.

• Client Record Management: Maintain accurate and organized client records, ensuring all customer data is up to date.

• Event Registration Assistance: Help clients with event registration and perform event-related tasks to ensure everything runs smoothly.

• Team Collaboration: Work closely with team members to maintain excellent customer service and contribute to the success of events.

• Feedback Gathering: Collect insights from clients to help improve service quality and contribute to continuous improvement efforts.

Requirements:

• Strong verbal and written communication skills, with the ability to effectively engage with clients and team members.

• A customer-centric attitude with a passion for delivering exceptional service.

• Ability to manage multiple tasks in a fast-paced, event-driven environment with attention to detail.

• Prior customer service experience is a plus but not required.

• An interest in the event marketing and community outreach industries is highly encouraged.

Benefits:

• Competitive compensation with performance-based bonuses and incentives.

• Practical experience in event marketing and customer service, with opportunities for growth and career advancement.

• Be part of a supportive and team-focused work environment that values collaboration, success, and continuous development.

• Contribute to impactful events and initiatives that make a meaningful difference in the community.

Why Join Amplified Connections?

• Access to professional development and training in event marketing and customer service.

• Work in a fast-paced, creative environment that values innovation and teamwork.

• Be part of a team that’s committed to creating impactful events and providing excellent customer service.

• Opportunity to contribute to exciting, community-driven projects and make a difference.