Provider Relations Advocate (Remote)

Amplifon Americas, parent company to Miracle-Ear and Amplifon Hearing Healthcare, a global leader in hearing health care, has a strong demand for an authentic, creative, diverse and versatile candidate for our Provider Relations Advocate role. We are looking for someone who is forward-thinking to help us strive towards everyday excellence while focusing on customer devotion and personal impact to ensure we are acting responsibly in everything we do. 

The value of our business is driven by the relationships that we foster. The Provider Relations Advocate role is the perfect opportunity to amplify your career if you have a passion for accuracy and troubleshooting. Our Provider Relations Advocate is responsible for managing providers and internal team members to identify opportunities for continued enhancements in the provider journey that support lasting and trusting relationships with our network of providers. Key Responsibilities: 

Key Responsibilities:

• Handling provider inbound calls in navigating Amplifon Hearing Health Care websites and encourage and reassure them to become self-sufficient
• Educating providers on member benefits, plan exclusions, and procedures to enhance total customer service experience
• Making outbound calls to providers to help implement training and development of our network providers through education programs and internal mentoring
• Responding to inquiries through various channels (Webchat, Emails, Text Messages, etc.) in a prompt manner
• Demonstrating and maintaining a thorough and complete working knowledge of appropriate Amplifon information management systems and telephone systems

Qualifications in this role include, but are not limited to: 

• 3 years of Customer Service experience with at least 1 year of working in a provider service capacity
• High School Diploma or GED
• ACD experience preferred (Five9, or other VOIP phone system preferred)
• Proficient with Microsoft Word and Excel
• Knowledge of Medical Insurance terminology
• Hours: 9:30am – 6pm CST Mon-Fri
• This is a remote opportunity, candidates that reside in the following states are encouraged to apply: IA, MD, OH, SD, TX, FL, IL, KY, MN, MO, NC

Preferred Experience and Skills: 

• Flexible, high achiever with ability to learn quickly and meet department goals and deadlines consecutively

Compensation: Based on qualifications we anticipate the hiring range will be $23 - $24.30 per hour

Benefits Offered 

• Medical, Dental, Vision, 401(k) with company match, generous vacation, safe and sick leave, paid holidays, in addition to other benefits.
• Flexible work arrangements to help support your work/life balance. 
• Paid time off dedicated to volunteering and giving back to the communities where we live and work. 
• Expand your experience by taking advantage of our global mobility opportunities. 

About Us 

Amplifon, parent company to Miracle-Ear and Amplifon Hearing Healthcare, is the global leader in the Hearing Care Retail market. We have 70 years of history behind us and we continue to invest and innovate to make more possible every day. With a global presence spanning 26 countries, our team of over 19,400 passionate professionals are on a mission to help people rediscover the emotions of sound. Amplifon Americas, defined as Canada, Latin America, and the United States is the largest market in the organization with significant growth potential over the next several years.  

Amplifon Hearing Healthcare is the leading hearing health care benefits solution provider with a national network of hearing health care professionals with locations across the U.S., covering more than 50 million American lives for 80 partners.  

At Amplifon, we don't just provide hearing care solutions—we advocate for the individuals behind our success. Joining our team means more than just a job; it's an invitation to be heard, to create meaningful connections, and to form your own path to success. With an encouraging environment brimming with opportunities for development, you'll find yourself surrounded by colleagues who are not just coworkers, but supporters for your journey. 

In recognition of our commitment to empowering people, we are thrilled to announce that Amplifon has been honored as a "Top Employer 2024" across Europe, the United States, Canada, and New Zealand by the Top Employers Institute. Join us in our quest to empower lives and be part of a team that's shaping the future of hearing care with passion and innovation. 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

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