Supply Chain Manager

Amplifon Americas, parent company to Miracle-Ear and Amplifon Hearing Healthcare, a global world leader in hearing care, has a strong demand for diverse, authentic, creative, and dynamic talent for a Supply Chain Manager role. We are looking for someone who is forward thinking to help us strive towards everyday excellence while focusing on customer devotion and personal impact to ensure we are acting responsibly in everything we do. 

As a Supply Chain Manager, you will oversee and manage complex supplier relationships and performances across North America.  You will also build a new logistical support service with the goal of increasing customer satisfaction and supporting the operations of all our 1,700 retail hearing locations throughout the US & Canada. The Supply Chain Manager will manage and govern the operational performance of the direct suppliers driving improvement of their performance across all business units of the organization. Driving operational efficiencies through cost optimization and cost reduction strategies will be critical, ultimately improving the bottom line. 

Key Responsibilities:

• Data Analysis & Inventory Management 
  • Lead the collection and analysis of supplier reported information. Use analysis to improve or redesign reporting systems to better meet strategic goals.
  • Manage inventory levels on key products for supply continuity and risk management.
  • Capability to manage inventory across multiple locations, to improve working capital and maximize service levels
• Cost Management & Savings
  • Drive operational strategies and efficiencies resulting in YOY savings and value generation directly impacting the company’s bottom line.
• Relationship Building 
  • Build sound relationships with suppliers resulting in the successful support of the organization's goals.
  • Work collaboratively with the regional business units to support growth in each business segment.
  • Capacity to manage key suppliers through best-in-class Supplier Relationship Management practices such as contract management, scorecards, business reviews and other tools & processes required to ensure the company’s best interests are served
• Forecasting
  • Create an agreement forecast with marketing, sales, and finance and follow it up with suppliers
  • Build and manage a new S&OP process to gain alignment with business leaders and stakeholders
• Supplier Performance Compliance 
  • Monitor supplier performance and compliance against contracted goals through contract management.
  • Develop new supplier performance metrics across other business units.
  • Escalation points for supplier quality and service complaints – ensure timely resolution on complaints outside of performance metrics.

 Qualifications in this role include, but are not limited to:

• Bachelor’s Degree in Supply Chain/Finance/ Operations or related business discipline
• 5-10 years of experience in Supply Chain (forecasting, ordering, and inventory management)
• Proficient in analyzing and forecasting demand on different time horizons
• Demonstrated experience in creating an agreement forecast with marketing, sales, and finance
• Experience in managing inventory across multiple locations, improve working capital and maximize service levels
• Experience developing supply chain strategies from strategy to execution
• Capacity to manage key suppliers through best-in-class Supplier Relationship Management practices
• Has experience using tools and capabilities to enhance productivity of supply chain teams
• Experience with Enterprise Resource Planning System (ERP) 
• High level knowledge of Microsoft Excel skills

 Preferred Experience and Skills:

• Fundamental knowledge of Power BI is a nice to have
• Cost savings and future state mindset aligned with project initiatives
• Excellent analytical and problem-solving skills
• Good organizational and communication skills
• Ability to prioritize effectively, being comfortable with handling a variety of tasks
• Flexibility, positive and proactive approach

Compensation - Based on qualifications we anticipate the hiring range will be: $95,000 to $105,000 base plus 10% incentive

Benefits Offered:

• Medical, Dental, Vision, 401(k) with company match, generous vacation, safe and sick leave, paid holidays, in addition to other benefits.
• Flexible work arrangements to help support your work/life balance.
• Paid time off dedicated to volunteering and giving back to the communities where we live and work.
• Expand your experience by taking advantage of our global mobility opportunities.

About Us:

Amplifon, parent company to Miracle-Ear and Amplifon Hearing Healthcare, is the global leader in the Hearing Care Retail market. We have 70 years of history behind us and we continue to invest and innovate to make more possible every day. With a global presence spanning 26 countries, our team of over 19,400 passionate professionals are on a mission to help people rediscover the emotions of sound. Amplifon Americas, defined as Canada, Latin America, and the United States is the largest market in the organization with significant growth potential over the next several years. 

At Amplifon, we don't just provide hearing care solutions—we advocate for the individuals behind our success. Joining our team means more than just a job; it's an invitation to be heard, to create meaningful connections, and to form your own path to success. With an encouraging environment brimming with opportunities for development, you'll find yourself surrounded by colleagues who are not just coworkers, but supporters for your journey.

In recognition of our commitment to empowering people, we are thrilled to announce that Amplifon has been honored as a "Top Employer 2025" across Europe, the United States, Canada, and New Zealand by the Top Employers Institute. Join us in our quest to empower lives and be part of a team that's shaping the future of hearing care with passion and innovation.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

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