What are the responsibilities and job description for the AV Lead Technician position at Amplify People?
Company Overview
We are partnering with a leading integrator in the audio, video, and networking space, known for delivering innovative home automation and AV solutions. Their commitment to quality, customer service, and a supportive work environment sets them apart in the industry.
Why Join Us?
This integrator is more than the projects they undertake; they are defined by how they approach their work. Guided by core values, Experiential, Innovation, Integrity, Prescience, Transcendence, and Team Collaboration, their culture fosters professional growth, teamwork, and a commitment to exceeding expectations.
- Experiential: Delivering exceptional, cutting-edge solutions that inspire clients and teams alike.
- Innovation: Staying at the forefront of technology by embracing creativity and pushing boundaries to enhance lives.
- Integrity: Upholding transparency, honesty, and accountability in every interaction.
- Prescience: Thinking ahead with proactive planning, effective communication, and adaptability.
- Transcendence: Committed to continuous improvement, setting new standards, and exceeding expectations.
- Team Collaboration: Valuing the unique perspectives and contributions of every team member to drive success together.
This is an opportunity to work with a team that prioritizes growth, innovation, and delivering transformative results. Join a company that values your skills, encourages professional development, and empowers you to make a lasting impact.
Job Overview
The Lead Technician will oversee high-end residential AV installations, providing leadership and mentorship to junior team members. The role includes troubleshooting, installing advanced systems, and occasional travel to assist other regions or international projects.
Responsibilities
- Complete new project installations and day-to-day field service independently or as part of a team
- Troubleshoot and install audio, video, and IP networking systems (Netgear, Meraki, Ruckus)
- Perform basic programming for control systems (e.g., Savant, Control4) and lighting (Lutron, Vantage)
- Coordinate with the Programming & IT (PIT) and Project Management (PM) teams.
- Maintain documentation and adhere to industry standards
- Travel occasionally for up to a week at a time, with a per diem of $72/day and 10% pay increase for out-of-town projects
Qualifications
- 5 years of experience in residential AV installations
- Proficiency in essential network troubleshooting and industry best practices
- Strong client-facing communication and organizational skills
- Ability to work independently and mentor junior technicians
- Willingness to travel domestically or internationally (passport preferred)
Employee Core Values
- Responsible, flexible, and self-motivated.
- Eager to assist others while executing plans and maintaining documentation.
- Organized, detail-oriented, and committed to industry standards.
Development Milestones
- First 30 Days: Complete onboarding, training, and shadowing with senior staff.
- 60-90 Days: Demonstrate installation and service proficiency under supervision.
- 180 Days: Begin advanced CEDIA CIT/IST training; take on leadership roles in projects.
- 1 Year: Complete CEDIA CIT/IST certification and demonstrate comprehensive technical proficiency.
Benefits
- Health, dental, and vision insurance
- Paid training and certifications after six months
- PTO and paid holidays
Compensation
Hourly Rate $33-40 Based on Experience 10% pay increase for travel
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Salary : $33 - $40
