Senior Service Technician

Company Overview
We are partnering with a premier Custom Integration Technology Company located in Oklahoma City, OK, known for delivering cutting-edge residential technology solutions tailored to meet the unique needs of their clients. With a relentless focus on innovation and quality, this integrator is committed to simplifying everyday life through smart automation and state-of-the-art AV systems. Their passion for providing the best customer experience drives their mission to exceed expectations with creative, reliable solutions and unparalleled service.

Why Join Us?
This isn’t just a job—it’s a career where your personal and professional growth is at the forefront. As part of this dynamic and rapidly growing team, you’ll have the opportunity to work alongside industry leaders who are passionate about what they do. They believe that when our employees thrive, so do our clients.

Here’s why you’ll love working with them:

• Work-Life Balance: This integrator understands the importance of balance. That’s why they prioritize a work environment that allows you to excel professionally without sacrificing your personal life. Flexible schedules and a supportive culture ensure you stay energized and engaged.
• Growth and Development: They are deeply committed to fostering the growth of every team member. You’ll have access to ongoing training, certifications, and opportunities to take on new challenges. As you demonstrate your skills and dedication, there’s a clear path to advancing into leadership roles, such as Service Manager.
• Innovative Projects: You'll be working with some of the most exciting technology in the residential AV and smart home industry. This is your chance to lead service operations on high-end legacy systems like Control4 and Crestron, continuously honing your technical expertise and problem-solving skills.
• Collaborative Culture: This integrator believes in teamwork and open communication. Here, your ideas matter, and you’ll be working with like-minded professionals who share a passion for technology and delivering exceptional customer experiences.
• Recognition and Reward: Success here doesn’t go unnoticed. As part of their team, you’ll be valued not only for your technical ability but also for your contributions to the company’s culture and success. They celebrate achievements and make sure you know just how much you’re appreciated.

Job Overview
As a Senior AV Service Technician, you will be the go-to expert for servicing and troubleshooting residential audio-visual and automation systems. In this role, you’ll be responsible for ensuring that existing systems, primarily legacy Control4 and Crestron installations, continue to operate flawlessly. From responding to client service requests to proactively managing system maintenance, your expertise will help ensure customer satisfaction and system reliability. The role also comes with significant growth potential—you’ll be positioned to step into a Service Manager role, where you can lead and shape the future of the service department.

Key Responsibilities

• Provide exceptional technical support for high-end residential AV systems, focusing on legacy Control4 and Crestron systems.
• Diagnose, troubleshoot, and resolve issues related to audio, video, networking, lighting, and automation equipment.
• Perform routine maintenance, system updates, and ensure optimal system performance for clients.
• Collaborate with clients to provide remote and on-site support, maintaining high levels of communication and customer satisfaction.
• Maintain accurate service records and technical drawings, utilizing tools like Visio to document system layouts and configurations.
• Participate in an on-call rotation (once every five weeks), providing after-hours support as needed.
• Work closely with the installation and design teams, offering insights to improve overall system performance and customer experience.
• Develop and manage service schedules, ensuring all service requests are handled in a timely and efficient manner.
• Take initiative to learn and adapt to new technologies, enhancing your skills and contributing to the company’s continued innovation.

Qualifications

• 5 years of experience working with AV technology, with a strong focus on legacy Crestron and Control4 systems.
• Proficient in Control4 and Crestron programming, with the ability to perform minor system modifications, troubleshoot programming issues, and optimize system performance.
• Proven experience as a Lead Technician or advanced Service Technician, preferably in a residential AV setting.
• Strong proficiency in technical drawing software (Visio or similar), with the ability to maintain detailed system documentation is highly desirable
• Excellent problem-solving skills with a passion for troubleshooting and fixing complex system issues.
• Outstanding communication skills, both verbal and written, with the ability to explain technical concepts to non-technical clients.
• Ability to remain calm under pressure, demonstrating leadership in high-stress service situations.
• A valid driver’s license and a vehicle for travel to client sites as needed.
• Willingness to participate in a rotating on-call schedule, with after-hours support as required.

Benefits and Perks

• Health and Wellness: Comprehensive health, dental, and vision insurance to keep you and your family well-covered.
• Retirement Plans: Simple IRA with company matching to help you plan for your future.
• Paid Time Off: Generous PTO and company holidays to ensure you have time to recharge and spend with family.
• Career Development: We offer tuition reimbursement, ongoing certifications, and continuous education to help you expand your knowledge and advance your career.
• Company Van: You’ll have access to a company vehicle for all service-related work, making it easier to meet client demands and manage your time effectively.
• Path to Leadership: This role offers a clear trajectory to becoming a Service Manager, allowing you to lead and grow the service department over time.

Compensation

$25-$35 Based on Experience

Salary : $25 - $35