What are the responsibilities and job description for the Service Coordinator position at Amplify People?
Location: Dallas, TX
Job Type: Full Time
Company Overview
We are partnering with a leading integration and security firm specializing in high-design, high-performance smart home and commercial technology solutions. Their projects range from luxury residential installations to complex commercial integrations, providing cutting-edge solutions in Audio, Video, Lighting, Shading, Security, and Automation.
Their expertise is built on a design-first approach, ensuring that their systems are not only high-performing but also intuitive and easy to use. They work with discerning homeowners, architects, builders, designers, and business owners who demand excellence in both technology and aesthetics. They are a true full-service custom integrator, tailoring every system to the specific needs of each project.
With an unmatched commitment to quality and service, their team is composed of industry-leading experts who meticulously test and curate the best technology solutions available. They don’t just install smart devices; they design intelligent, seamless experiences that enhance everyday life.
Why Join Us?
The Service Coordinator plays a crucial role in ensuring the smooth operation of customer service and technician scheduling. This role requires a proactive, detail-oriented professional who can efficiently manage service requests, technician schedules, and client interactions. The ideal candidate thrives in a fast-paced, client-facing environment and has a strong ability to problem-solve and maintain high service standards.
Responsibilities
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Job Type: Full Time
Company Overview
We are partnering with a leading integration and security firm specializing in high-design, high-performance smart home and commercial technology solutions. Their projects range from luxury residential installations to complex commercial integrations, providing cutting-edge solutions in Audio, Video, Lighting, Shading, Security, and Automation.
Their expertise is built on a design-first approach, ensuring that their systems are not only high-performing but also intuitive and easy to use. They work with discerning homeowners, architects, builders, designers, and business owners who demand excellence in both technology and aesthetics. They are a true full-service custom integrator, tailoring every system to the specific needs of each project.
With an unmatched commitment to quality and service, their team is composed of industry-leading experts who meticulously test and curate the best technology solutions available. They don’t just install smart devices; they design intelligent, seamless experiences that enhance everyday life.
Why Join Us?
- Commitment to Excellence: They take pride in delivering exceptional service and innovative technology solutions, ensuring a seamless experience for our clients
- Team-Driven Environment: Their team is collaborative, supportive, and dedicated, ensuring that everyone has the tools and resources needed to succeed
- Opportunity for Growth: As they continue to expand, they offer clear career paths and professional development to help employees advance within the company
- Hands-On Leadership: Work closely with industry experts and company leadership who have a deep understanding of both technology and business operations
- Customer-Centric Approach: They prioritize quality service and long-term client relationships, making this an ideal environment for someone who values both technical excellence and customer satisfaction
- Team Camaraderie & Shared Interests: Build strong relationships with colleagues through team outings like truck shows, and other shared activities outside of work. While participation is optional, the culture fosters genuine connections and a sense of community beyond the office
The Service Coordinator plays a crucial role in ensuring the smooth operation of customer service and technician scheduling. This role requires a proactive, detail-oriented professional who can efficiently manage service requests, technician schedules, and client interactions. The ideal candidate thrives in a fast-paced, client-facing environment and has a strong ability to problem-solve and maintain high service standards.
Responsibilities
- Scheduling & Dispatching: Coordinate technicians' schedules to ensure timely service and maximum efficiency
- Client Support: Serve as the main point of contact for clients requiring service, troubleshooting issues remotely when possible
- Billing & Collections: Manage service department invoicing, billing, and collections, ensuring accuracy and timely follow-ups on outstanding payments
- Technical Troubleshooting:Assist with diagnosing and resolving issues related to Control4, networking, video switching, audio distribution, and home automation to ensure seamless system performance
- Workflow Optimization: Assist in developing and improving operational processes to increase efficiency and customer satisfaction
- Inventory Coordination: Work with the warehouse team to ensure that all necessary equipment is available for upcoming jobs
- Quality Control: Monitor service performance and client feedback to maintain high standards of service delivery
- Industry Experience: Background in AV, security, automation, or technology integration
- Strong Organization & Attention to Detail: Ability to manage multiple service requests and technician schedules with precision
- Excellent Communication Skills: Comfortable working with clients and technicians to ensure seamless service coordination
- Problem-Solving Ability: Able to troubleshoot service issues and escalate when necessary
- Proactive & Team-Oriented: Ability to work collaboratively in a fast-paced, high-demand environment
- PTO and company holidays
- Health, dental, and vision insurance
- Company-provided equipment
- Opportunities for career growth and professional development
- $55,000 - $72,000 based on experience
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Salary : $55,000 - $72,000
