What are the responsibilities and job description for the Customer Success Manager position at Amplify?
A pioneer in K-12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 15 million students in all 50 states. For more information, visit amplify.com.
We are seeking a Customer Success Manager (CSM) who will serve as the primary point of contact for Amplify customers, ensuring they have a superior customer experience. The CSM is responsible for managing the account relationship, overseeing account onboarding and back-to-school implementations, and providing ongoing support to their Amplify customers. The CSM will manage the customer's student achievement goals and work collaboratively across the organization to ensure those goals are met. The CSM is expected to retain existing business and will support expansion within their accounts
The candidate who is selected for this role will need to reside in one of the following states : Texas, Oklahoma, New Mexico, Louisiana, or Arkansas . This position requires 10-20% travel for meetings within the region, as well as meetings with the national team.
Essential Responsibilities :
Own strategic customer engagements from launch through the post-sale customer lifecycle, being accountable for account success and retention
Serve as the Amplify primary point of contact for district leaders and educators, working in close collaboration with Sales and Professional Learning to deliver a superior customer experience
Develop partnerships with account leaders to build strong relationships and set multi-year student achievement strategy
Monitor implementation progress and account health in collaboration with Customer Success Specialists, maintaining knowledge of project status to communicate to customers and internal partners
Lead regular check-in meetings with customers including goal setting and impact reviews to ensure account progress towards strategic goals and teacher and student performance; create and distribute meeting minutes and provide regular updates for assigned accounts
Lead and coordinate development of Professional Learning plan for customers, collaborating with product specialists as needed
Review and analyze account data to understand usage trends, sharing key insights with customers to inform ongoing curriculum strategy
Determine order and priority of account issues and help to implement solutions or workarounds, coordinating with internal teams; communicate with district / school personnel to provide timely updates on issue resolution
Maintain expertise across Amplify's suite of products to advise accounts across all curriculum needs
Minimum Qualifications :
Bachelor's Degree or related work experience
2 years of experience in Account Management, Customer Success or related fields
Experience managing multiple projects in a fast-paced environment
Excellent verbal, written and presentation skills
Travel required
Preferred Qualifications :
Customer Success experience highly desired
Experience in the field of education, school / district leadership, educational publishing / technology
Salesforce and Google Suite experience a plus
What we offer :
Salary is only one component of the Amplify Total Rewards package, which includes a 401(k) plan, competitive health insurance and mental health options, basic life insurance, paid time off, parental leave, and access to best-in-class development programs. The gross salary range for this role is $80,000 - $90,000. This role is eligible to earn an annual discretionary bonus that rewards individual and company performance.
This position may be funded, in whole or in part, through American Recovery & Reinvestment Act funds.
Amplify Education, Inc. is an E-Verify participant.
If selected, a background check will be required. As required by state and local laws and district policies, you may also be required to provide additional documentation, such as proof of vaccination or submit to enhanced background screening, including fingerprints.
Salary : $80,000 - $90,000
