What are the responsibilities and job description for the Amplio Systems is hiring: Audio Visual Service Manager in Schaumburg position at Amplio Systems?
Job Description
Job Description
Salary :
Amplio is looking for a detail-oriented, compassionate, and technically savvy individual as their new Service Manager. The Service Manager is the initial point of contact for all technical support and warranty related issues that clients have with Amplio installed systems.
Duties / Responsibilities :
- Acts as liaison between clients, manufacturers and vendors when dealing with warranty issues and return merchandise authorizations
- Coordinates return merchandise authorization paperwork on behalf of clients and works with manufacturers for timely resolutions of issues
- Responds to service requests via ticketing system, phone support, and internal Slack messaging system
- Oversees after-hours technical support
- Must be available for rotation of weekend Service On-Call duties
- When necessary, schedules in person service calls to resolve issues for Amplio clients
- Has project sales conversations with smaller churches / projects to develop new solutions
- Works with integration team to install and commission small projects
- As needed manages the sales, and install of small projects
Required Skills / Abilities :
Dante (Level 3 preferred)
Physical Requirements :
Special Requirements :
