What are the responsibilities and job description for the Key Account Manager position at Ampro ADLINK Technology, Inc.?

Job Description

About Us :

Founded in 1995, ADLINK is one of the world’s leading edge computing companies and a technology-leading platform provider in the embedded computing industry. Headquartered in Taiwan, ADLINK has operations in the United States, UK, Singapore, China, Japan, Korea and Germany. With more than 1,800 dedicated employees around the world, we are proud to provide ADLINK products to over 40 countries across five continents, with worldwide distribution networks. ADLINK is also proud to be associated with many major technology leaders and Fortune 500 companies.

It's a great time to join ADLINK as we are growing! When you join ADLINK, you won’t just be joining any organization, you’ll be joining a group of industry experts leading and pioneering technology in embedded computing solutions for Robotics, Autonomous Vehicle, Private 5G, and Artificial Intelligence Technologies among others. Visit us at www.adlinktech.com to find out more about what we do and the impact we are creating!

Benefits We Offer :

Competitive, company subsidized premiums for Medical, Dental, and Vision Insurance.
100% company paid premiums for Life, AD&D, Short Term Disability, and Long-Term Disability insurance.
Retirement plan with matching contributions.
Flexible spending plans for health care, dependent care, and commuter benefits.
Employee Assistance program and Travel Assistance.
Competitive Vacation and Sick Leave.
15 paid holidays including Martin Luther King Jr. Day, Lunar New Year, and Juneteenth.
2 Float holidays.
Paid community volunteer time.
Discounts at participating travel, groceries, retail, and other providers via PerkSpot.
EV charging available at our San Jose facility.
Fun, engaging monthly events and company parties.
Weekly snacks, fresh fruit services, bagels and donuts on specified days in our San Jose facility and much more!

Job Summary :

The Key Account Manager plays an important role in building strategic relationship with Original Equipment Manufacturing (OEM) / Original Design Manufacturing (“ODM”) accounts in ADLINK target vertical industries in the San Francisco Bay Area region. The Key Account Manager will ensure customer satisfaction of existing customer relationship and sign on new customers of a similar type. The Key Account Manager will be responsible for achieving sales quota and account targets.

Essential Job Functions (include, but are not limited to the following) :

Develop new OEM / ODM accounts and proactively identify opportunities to add value and strengthen customer relationships.

Play the pivotal role as quarterback to support key account customer requirements and orchestrate resources to win the business.

Developing Executive Relationships and Establishing ADLINK as a Strategic Partner to them.

Be a trusted advisor, deeply understanding the customer's needs to reduce their total cost of ownership, mitigate business risks, and enhance their market position.

Meet and exceed assigned annual quotas, including but not limited to sales revenue, design win quantity, design win revenue, and new customer engagements.

Penetrate vertical industries by up-selling and cross-selling ADLINK’s products and services including components, boards, systems, solutions, engineering and DMS services.

Provide prompt response to field questions and inquiries from customers.

Ensure customer satisfaction and customer retention through consistent, productive account calls; and structure, negotiate, and close deals that meet customer expectations.

Bay Area based role but travel may be required (customer meetings within territory, annual sales events, etc.).

Job Qualifications : To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions :

Education :

Bachelor’s degree in related field or equivalent training preferred but not required

Experience :

Minimum of 5 years of successful key account manager or in similar roles managing OEM / ODM and Business-to-Business relationships in computer and electronic manufacturing companies.

Proven track record of selling computer hardware solutions and building OEM / ODM customers.

Knowledge / Skills / Qualifications :

Ability to forge and nurture executive-level relationship.

Excellent in strategic selling and take the lead in high level sales engagements.

Ability to generate leads, penetrate new accounts and develop and manage a pipeline.

Excellent communication (written, verbal, and listening) and presentation skills.

Understanding of embedded systems, industrial PC (hardware and software) is a plus.

Strong negotiation skills with a problem-solving attitude.

Excellent interpersonal skills with an aptitude for building strong customer relationships.

A hunter mentality with proven track record of prospecting and closing new business at new accounts.

Physical Demands and Work Environment : The physical demands and work environment characteristics described here are representative of those that must be met by the individual to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions :

While performing the duties of this job, the employee is frequently required to sit; regularly use hands to handle, or feel objects, tools, or controls; talk and hear; and doing things such as analytical work or reports, which requires focus, while utilizing a computer.

Must be able to operate general office equipment.

Physical stamina to stand, reach, bend, lift, grasp, and kneel.

The employee must occasionally lift and / or move up to 10 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The noise level in the work environment is usually quiet to moderate.

Ability to travel up to 50% to visit customers, prospects, or events.

This job description is not intended to be all inclusive, and employees shall perform other duties as appropriate. Ampro ADLINK Technology, Inc. reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. This job description does not constitute a written or implied contract of employment. Ampro ADLINK Technology, Inc. is an Equal Opportunity Employer Veterans / Disabled.

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