What are the responsibilities and job description for the Customer support- Splunk cloud position at Ampstek?
Title: Customer support- Splunk cloud
Location: North Carolina, United States
JD:
- Handle all inquiries and interactions from Customer(s) using Splunk [Cisco]’s provided CRM.
- When responding, Supplier shall take ownership of the issue, providing the primary interface to resolve the Customer’s inquiry, and drive to resolution, which may include follow-ups to the Customer or escalation to the appropriate Splunk [Cisco] resource.
- Handle all inquiries regarding Services from Customer(s).
- Log updates in case notes and attempt to resolve the issue.
- Provide accurate internal facing updates via internal CRM and Chat
