Customer Service Phone Representative

Job Overview
AMR Service Group has been serving Bucks, Montgomery, Chester, Delaware and Philadelphia Counties for over 30 years! Our staff of dedicated customer service representatives, technicians, and management support are here to provide our customers with excellent customer service.

Responsibilities

· Schedule service calls by using “12 customer Service Points” and prepared scripts.

· Record customer information by obtaining and entering required data.

· Ensure accurate dispatch information by restating and confirming customer data.

· Maintain customer satisfaction by establishing rapport with customer and others in a

position to meet customers’ needs.

· Resolve customer concerns by obtaining information from customer, contacting

service manager, calling customer back with information.

· Keep customer informed by notifying customer of delays\rescheduling in a timely

fashion.

· Schedule customers based on their individual needs by determining urgency of repair, and their individual (work and personal) schedules.

· Ensure customer satisfaction by conducting follow-up “happy calls”.

· Communicate not only name and address of service calls, but also any special instructions, to technicians.

· Monitor the job board constantly to locate and assign the most efficient use of technicians.

· Contact the customer to keep them informed of the technicians’ progress on getting to them.

· Determine the weekly on-call schedule for technicians.

· Contribute to team effort by accomplishing related results as needed.

· Answering phones #1 responsibility no matter what!

· Take all service calls and schedule work making sure each schedule is complete for the following workday.

· Check daily time sheets and compare to job invoices, then input on time sheets.

· Check all job invoices for accuracy and input information in computer in coaching and tracking program.

· Send out any billing on a daily, weekly or monthly basis depending on work performed.

· Type estimates, schedules, phone list, on call list etc. as needed.

*This position is looking for someone available weekends.

Job Type: Part-time

Pay: $16.99 - $17.75 per hour

Expected hours: 10 – 20 per week

Benefits:

• Flexible schedule
• On-the-job training

Shift:

• Day shift

Application Question(s):

• This position is for weekends ONLY. Does this work?

Ability to Commute:

• Warminster, PA 18974 (Required)

Ability to Relocate:

• Warminster, PA 18974: Relocate before starting work (Preferred)

Work Location: In person

Salary : $17 - $18