Bilingual Janitorial Operations Manager

Benefits:

• 401(k)
• Company car
• Paid time off

Job description


Job Description: Operations Manager

Job Summary: The Operations Manager is responsible for formulating policies, overseeing service provisions, managing departments, planning various company operations and activities, controlling resources, and maintaining effective communication with other management professionals. The primary goal is to ensure the smooth and efficient functioning of the company.

Experience | Education:

• High School Diploma or equivalent.
• 5 (Five) years of operations manager experience in the cleaning industry.

Job Requirements:

• Supervisory and management experience.
• Excellent conceptual thinking skills.
• Ability to identify and analyze complex and sensitive issues, make decisions, and recommend/implement solutions.
• Customer service principles and practices.
• Strong oral and written communication skills in English and Spanish.
• Exceptional interpersonal and cooperative relationship-building skills.
• Ability to plan, organize, prioritize, and follow through on work activities.
• Flexibility, resilience, and the ability to maintain a professional image.
• Integrity, industriousness, sense of urgency, and confidentiality.
• Effective teamwork and collaboration skills.

Physical Demands | Working Conditions:

• Management of day-to-day operations and professional meetings.
• Typically over 40 hours per week, with additional time as needed.
• Frequent direct contact with various stakeholders and occasional local travel.

Mental Demands:

• Independent judgment and decision-making.
• Clear communication and positive interpersonal relationships.
• Effective planning and organization under time constraints.
• Flexibility, resilience, and a professional demeanor.

Essential Responsibilities:

• Oversee client locations and employees, conducting building walk-throughs and quality control inspections.
• Set deadlines, ensure completion, and resolve employee problems.
• Manage operational activities, including planning, directing, organizing, and controlling production.
• Schedule work and provide overall account management.
• Screen, interview, and orient job applicants; perform employee record-keeping.
• Handle client contact, customer relations, and quoting prices for customers.
• Resolve problems, concerns, or questions from clients and employees.
• Plan and prepare management work assignments and complete necessary reports.
• Coach and lead supervisors/team leaders in line with the organization's performance-based culture.
• Understand and enforce organizational policies and best practices procedures.
• Support the CEO/COO's direction, initiatives, and decisions in all aspects of the business.
• Generate goodwill for the organization among various stakeholders.
• Fill in for absent managers/cleaners.
• Treat information acquired during work confidentially and responsibly.
• Ensure regular, consistent, and punctual attendance.
• Perform other duties as requested or required by CEO/COO.

Additional Desired Qualification:

• Ability to coach and lead team members effectively.
• Work collaboratively in a team setting with other departments to achieve organizational goals.
• Fluent in Spanish with great written and oral capability
• Knowledgeable about cleaning products and processes.
• Be responsible and follow a schedule.
• Be flexible.

Job Type: Full-time

Pay: $45,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Paid time off

Physical Setting:

• Office
• Outdoor work

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call
• Overnight shift
• Weekends as needed

Ability to Relocate:

• Maryland: Relocate before starting work (Required)