General Manager - Le Méridien Dallas by the Galleria (13402 Noel Road Dallas, Texas, USA, 75240)

Le Meridien Dallas - Galleria is looking for an experienced and dynamic General Manager! If you are a highly motivated team player and are seeking an enriching career with an insatiable desire to make a difference - we want to hear from you. Come be a part of the OTH Hotels Resorts Family!

What will you do?

As the General Manager, you will take full Profit & Loss (P&L) accountability for the property, driving its financial success, ensuring operational excellence, and fostering strategic growth. Your leadership will set the tone for the hotel’s culture, where a commitment to Unscripted Hospitality transforms the guest experience into one of authenticity and personalization. You will lead and inspire a high-performing team to consistently deliver world-class hospitality that not only meets but exceeds guest expectations.

Key Responsibilities:

Leadership & Culture

• Set the standard for excellence by modeling and inspiring adherence to company values and priorities.
• Build, mentor, and retain a world-class team by recruiting top talent and fostering a culture of accountability.
• Promote and lead the philosophy of Unscripted Hospitality, empowering team members to deliver authentic and personalized guest experiences.

Strategic Operations

• Oversee daily operations across all departments, ensuring efficiency, quality, and compliance with company standards.
• Analyze performance metrics to identify opportunities for improvement and innovation.
• Develop realistic occupancy and cost forecasts to optimize property performance.

Guest Experience & Quality

• Champion a guest-first approach, maintaining a four-diamond standard of service.
• Utilize guest feedback to continuously enhance the overall guest experience.
• Conduct regular inspections to ensure exceptional cleanliness, maintenance, and service standards.

Marketing & Community Engagement

• Develop and implement forward-thinking marketing strategies to drive revenue growth, expand market share, and position the property as a leader in the market.
• Lead strategic initiatives for new business development, identifying and capitalizing on emerging market opportunities.
• Cultivate and maintain strategic partnerships with key clients and stakeholders, focusing on building long-term loyalty, satisfaction, and collaborative opportunities

Financial Performance

• Ensure the property meets or exceeds revenue, occupancy, and profit goals.
• Review and manage budgets, costs, and expenses with the leadership team.
• Optimize purchasing processes to achieve the best balance of quality, service, and cost.

Building Asset Management

• Ensure the Preventative Maintenance (PM) program is well-structured and effectively managed.
• Collaborate with the Director of Operations/Chief Engineer to evaluate and enhance the performance of maintenance staff, maintaining facilities at high standards of efficiency and appearance.
• Conduct regular walkthroughs to ensure cleanliness and maintenance align with property standards.

Corporate Collaboration & Reporting

• Serve as the primary connection between the property and corporate office, aligning property operations with company goals and standards.
• Deliver regular reports to corporate leadership on performance, financials, operations, and strategic initiatives while tailoring corporate programs to meet property-specific needs.
• Represent the property in corporate meetings and events, sharing best practices and fostering collaboration

Team Member Development

• Design and implement robust training and development programs for all staff levels.
• Conduct performance evaluations and establish meaningful goals for team members.
• Partner with Human Resources to drive succession planning and career growth initiatives.

Safety & Compliance

• Establish and enforce a culture of safety and compliance with all local and national regulations.
• Conduct routine safety inspections to mitigate risks and uphold workplace safety standards.
• Actively address zoning and legal requirements to ensure seamless operations.

About you:

Education & Experience:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Prior experience as a General Manager in a full-service, independent and/or luxury hotel required. Previous Marriot experience preferred.
• A minimum of 10 years of progressive leadership experience in the hospitality industry.
• Proven track record of success in achieving financial and operational goals.

Key Competencies:

• Exceptional leadership, communication, and interpersonal skills.
• Strong strategic thinking with the ability to inspire and motivate teams.
• Expertise in marketing, community relations, and operational excellence.
• Commitment to delivering Unscripted Hospitality through adaptable and responsive guest interactions.

BENEFITS

At Our Town Hospitality, we are committed to a comprehensive employee benefit program that helps our associates stay healthy, feel secure, and maintain a work/life balance. As part of this commitment, we constantly strive to offer you a range of Benefit Plans to help you focus on improving and maintaining your health.

For eligible associates we offer competitive benefits, including:

• Medical & Prescription
• Telemedicine
• Dental
• Vision
• Life
• Disability & Critical Illness
• Employee Assistance Program
• 401K
• Hotel Discounts
• Paid Time Off & Holidays

About Us:

At OTH, our team is our number one asset. We strive to create a safe, positive, and uplifting work environment for all, and a culture that ignites a long-term career passion for hospitality and service. We strive to make OTH feel like a home away from home for every team member and a place to thrive personally and professionally. Your future looks good on you. At OTH, we are excited to welcome the next generation of Hospitality leaders with a friendly, ambitious spirit.

Unmatched opportunities await you! The next step in your career could lead to your greatest adventure. Click the “Apply” button to get started.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.