Regional Manager Southeast US

Basic Description:

This position is responsible for managing the overall day to day operations of customer projects and all employees in an assigned territory.

Responsibilities:

• Responsible for managing key vendor programs and projects within assigned region
• Review operating performance with management on an on-going basis, recommending and taking corrective action as directed to assure all Company and customers' goals are met
• Maintain business relationships with customers to ensure great customer service
• Manage customer complaints and assure appropriate action is taken as required
• Collaborate with management on financial reporting and records to ensure accuracy
• Provide updates on all projects to AMS Leadership using standard reports and calendars
• Keep updated with all product knowledge
• Ensure that employees understand and comply with all current AMS policies and procedures
• Provide training and direct supervision of employees
• Responsible for writing and presenting reviews to all assigned employees by deadline
• Manage and maintain employees’ time cards
• Manage and approve employees’ PTO requests and balances as well as expense reports.
• Resolve conflicts between employees, associates, stores and vendors
• Perform other related duties as assigned

Minimum Requirements:

• 50% Travel required which includes overnight stays
• Ability to work varied hours/days as business dictates is required
• Ability to work independently and with minimal direct supervision required
• Must be flexible with work schedule and route changes based on business needs
• Must be Microsoft Office Suite proficient
• Excellent communication, presentation, written and technical skills required
• Required to lift up to 50lbs., this may include lifting weight above shoulders as needed
• Frequent standing, bending and twisting required
• Proof of valid driver’s license and insurance required (must meet company’s minimum requirements)
• 2-5 years previous retail and account management experience required
• 2-5 years previous customer service experience required
• College degree or equivalent experience preferred

Benefits:

• Vehicle Reimbursement Program
• Medical, dental and vision plans
• paid holidays and PTO
• company equipment
• comprehensive compensation for travel (hotel and meals)
• cell phone reimbursement
• 401(k) and company shares through ESOP (Employee Stock Ownership Plan)

#AMS2

Experience

• Managing people
• 2 - 5 years: Customer Service
• 2 - 5 years: Retail experience
• 2 - 5 years: Account Management

• Vendor Management

Education

• High School or better