Demo

Regional Manager Southeast US

AMS Retail Solutions
Charlotte, NC Full Time
POSTED ON 3/6/2025
AVAILABLE BEFORE 6/6/2025

Basic Description :

This position is responsible for managing the overall day to day operations of customer projects and all employees in an assigned territory.

Responsibilities :

  • Responsible for managing key vendor programs and projects within assigned region
  • Review operating performance with management on an on-going basis, recommending and taking corrective action as directed to assure all Company and customers' goals are met
  • Maintain business relationships with customers to ensure great customer service
  • Manage customer complaints and assure appropriate action is taken as required
  • Collaborate with management on financial reporting and records to ensure accuracy
  • Provide updates on all projects to AMS Leadership using standard reports and calendars
  • Keep updated with all product knowledge
  • Ensure that employees understand and comply with all current AMS policies and procedures
  • Provide training and direct supervision of employees
  • Responsible for writing and presenting reviews to all assigned employees by deadline
  • Manage and maintain employees’ time cards
  • Manage and approve employees’ PTO requests and balances as well as expense reports.
  • Resolve conflicts between employees, associates, stores and vendors
  • Perform other related duties as assigned

Minimum Requirements :

  • 50% Travel required which includes overnight stays
  • Ability to work varied hours / days as business dictates is required
  • Ability to work independently and with minimal direct supervision required
  • Must be flexible with work schedule and route changes based on business needs
  • Must be Microsoft Office Suite proficient
  • Excellent communication, presentation, written and technical skills required
  • Required to lift up to 50lbs., this may include lifting weight above shoulders as needed
  • Frequent standing, bending and twisting required
  • Proof of valid driver’s license and insurance required (must meet company’s minimum requirements)
  • 2-5 years previous retail and account management experience required
  • 2-5 years previous customer service experience required
  • College degree or equivalent experience preferred
  • Benefits :

  • Vehicle Reimbursement Program
  • Medical, dental and vision plans
  • paid holidays and PTO
  • company equipment
  • comprehensive compensation for travel (hotel and meals)
  • cell phone reimbursement
  • 401(k) and company shares through ESOP (Employee Stock Ownership Plan)
  • AMS2

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