What are the responsibilities and job description for the Lead Concierge position at AMS?
Job Title: Lead Concierge
Job Type: Full-time, Monday-Friday from 7:00 am to 4:00 pm
Pay: $26 per hour
Why Join AMS?
Personal and Professional Growth As the fastest growing HOA management company in the Pacific Northwest, AMS offers limitless growth potential to all employees. Youll grow as we grow.
A Fresh Start If you are looking to try something new, we have the tools and resources needed to help you learn the ins and outs of HOA management.
Office Culture We strive to maintain a fantastic, supportive work environment.
Paid Volunteer Time After your first year of employment you will receive paid volunteer hours each year to participate in TMG Cares Events that give back to the community.
As a Concierge your average day will Include:
- Greet all residents and greet and direct all visitors, contractors and vendors in the building
- Confirm with homeowners any contractor or visitor appointments before permitting entry
- Respond promptly and in a professional manner to phone calls, emails and voicemails
- Deliver communications to Residents in the building through BuildingLink system
- Responsible for providing expected Concierge services available to all residents, including but not limited to package and dry cleaning receiving, help with access to the building, taxi/transportation reservations, recommend services and provide resources when requested
- Facilitate the handling of complaints or grievances from residents and escalate to property manager for follow up as necessary
- Maintain a clean and organized front desk and lobby at all times
- Maintain BuildingLink/KeyLink system including Reservations, Emails, Calendar/Events, Package Inventory/Receiving, Front Desk Instructions and more
- Effectively communicate with the Community Manager, Building Maintenance Supervisor, Porters, Concierge Team Members, Residents/Owners, Visitors, Real Estate Agents, security contractor, and vendors/contractors
- Manage the Concierge Desk throughout shift
- Support Community Manager and Building Maintenance Supervisor with tasks and projects as requested
- Respond to security and emergency situations as per building instructions
- Monitor Security Cameras throughout shift and follow up as necessary
- Respond as trained to building emergencies
- Gain full working knowledge of the buildings rules and regulations.
We Offer:
- A generous benefits package with two different options, including medical, vision, and dental group plans.
- $25,000 company-paid term life insurance policy.
- Voluntary additional benefits, including insurance through Colonial, flexible spending, short-term disability, term life, and AD&D insurance.
- Paid vacation, sick leave, and holidays.
- 401(k) with company match.
- Educational reimbursement of $500 a year to go towards certifications and accreditations.
Salary : $500
