What are the responsibilities and job description for the Field Service Engineer position at AMSC?
Summary - Job Responsibilities – Activities:
AMSC is seeking a Field Service Engineer with a background in Electrical and/or Mechanical Engineering. This role includes training customers on system operation and maintenance, assisting with factory testing of new units, and updating documentation to reflect actual site conditions. The Field Service Engineer will also handle remote troubleshooting, travel to customer sites as needed, and manage service reports. The position requires expertise in electrical and mechanical systems, the ability to analyze field service data, and the flexibility to work independently or as part of a team. Strong communication skills and the ability to work in a fast-paced, technical environment are essential for success in this role.
Functions:
- Perform failure analysis and root cause studies of premature component failures and formulate the actions necessary to match component reliability.
- Perform on-site commissioning of D-VAR, PQ-IVR systems and inverter components and control electronics for domestic and international customers.
- Train customer in operating and maintenance practices as appropriate for system type
- Assist Engineering & Manufacturing with factory testing of new units.
- Responsible for modifying documentation pertaining to each customer unit including schematics, user manuals, safety practices, etc, to reflect actual site/installation conditions.
- Ability to specify, review, and implement specialized maintenance procedures for field installations.
- Monitor customer units to foresee problems and develop solutions before they affect the customer.
- Interact with customer representative to solve problems that need to be handled remotely. As necessary, travel to the customer site to maintain high reliability.
- Provide written communications regarding customer units. Produce, distribute, and maintain files containing service reports after each on-site visit. Maintain files and write monthly reports for each unit detailing carryovers. Produce and distribute weekly reports to AMSC management on current field service activities.
- Travel time anticipated between 40 - 50%.
- Ability to oversee and perform trend analysis of the field service database.
- Ability to carry a Field Service pager 20% the time.
- Schedule startup/commissioning activities to maintain product delivery commitments.
- Other duties assigned.
Education - Experience:
- Technical or Engineering degree, Electrical Engineering is preferred.
- 1-3 years’ experience in an electrical power, electronics environment, and communication systems.
- Experience can be substituted for educational requirements.
Required Skills, Competencies, Authorities and Training Needs:
- US Citizenship Required
- Working knowledge of electrical power circuits.
- Working knowledge of power electronics.
- Ability to read schematics.
- Computer knowledge in a Windows environment.
- Strong written and oral communication skills.
- Self-directed and motivated.
- Ability to work both in teams and independently.
- Basic knowledge of NEC and IEEE standards for electrical installations.
- Medium voltage safety training required or must be completed prior to field assignments.
- Medium work with occasional heavy work up to 75 pounds.
AMSC is an EEO M/F/D/V
