What are the responsibilities and job description for the Technical Services Representative position at AMSOIL INC.?
Company Overview:
At AMSOIL INC., we're committed to delivering exceptional customer experiences. Our team is dedicated to providing top-notch support and service to our valued customers.
Job Description:
We're seeking a highly skilled Product Support Representative to join our Technical Services department. As a key member of our team, you'll play a crucial role in providing technical support and customer service on AMSOIL products and their applications.
Responsibilities:
- Provide technical support and customer service via phone, email, live chat, and other social media platforms
- Assist with warranty claims by leading investigations and collaborating with internal teams
- Collaborate with mechanical experts to evaluate equipment failures specific to warranty claims
- Provide technical support to other internal departments as requested
Requirements:
- High school diploma or equivalent required; relevant experience preferred
- Minimum 1 year of customer service experience
- Strong written and verbal communication skills
- Proficiency in Microsoft Office products
- BASIC understanding of mechanical equipment and/or lubricants
- Aptitude and willingness to learn mechanical and lubrication fundamentals
Benefits:
- Paid time off and holidays each year
- Employee bonus program
- 401(k) with company match
- Paid life, short-term disability, and long-term disability insurance
- Competitive health benefits
- Health savings account (HSA) and flexible spending account (FSA) options
- Affordable group dental, vision, critical illness, and accident insurance
- Employee discount on product
- Corporate gym membership
