Repair Coordinator

Amstill Roofing is a family-owned and operated roofing business located in West Houston/Memorial Area. Operating since 1974, Amstill Roofing has grown into one of Houston’s largest residential re-roofing and roof repair companies, providing services in Houston and surrounding areas.

Are you looking for a career with a company that encourages professional and personal growth? Do you thrive on organizing tasks, managing schedules, and keeping everything running smoothly? If so, complete this quick survey - https://go.cultureindex.com/s/LCnpJzHPgr

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We are looking for a motivated and organized Repair Coordinator to join our team. You will play a critical role in ensuring that repairs are handled efficiently, from scheduling to follow-up. At Amstill Roofing, we value hard work, attention to detail, and a strong sense of responsibility. Our company mission statement, "Amstill is committed to the enrichment of our staff, the service provided to our clients, and improving the prosperity of our local communities," is one that we live by!

Benefits & Pay of Repair Coordinator

• Starting at $20 - $24 per hour, depending on experience.
• Health, Dental, and Vision benefits available.
• Paid Time Off (PTO).
• Monthly Company Funded Events - Top Golf, Escape Rooms, Go Karting, Paintballing!
• Bright new office space located in West Houston/Memorial Area.

Amstill Roofing Core Pillars:
COMMITMENT - Be committed to Amstill, the community, and yourself.
WILLINGNESS - Willingness to fail, succeed, and make sacrifices to do both. Willingness to learn.
TEAMWORK - Help others, and others will help you.
TRUST - Trust in Amstill. Trust in yourself.
INTEGRITY - Be honest with yourself and others. Hold yourself accountable.
EXCELLENCE - Be nothing short of excellent in everything you do.
EXCITEMENT - Be excited about what you do, how you do it, and why you do it!

General Accountabilities
- Bilingual (English/Spanish) required
- Approve roof repair jobs in CRM
- Schedule repair jobs and follow up with clients to ensure repairs are completed to satisfaction, and handle customer inquiries related to repairs and provide updates throughout the process
- Coordinate repair technicians with assigned repair jobs
- Communicate with vendors, crews, and team members to coordinate repair schedules and materials
- Ensure and maintain a consistent, high volume of completed repairs
- Quality control job sites from the office, checking all photos, including pre- and post-repair documentation
- Repair crew labor payroll
- Evaluate and qualify potential repair technicians, ensuring they meet company standards
- Coordinate and manage service calls to maintain high levels of customer satisfaction
- Assist with special projects and tasks as assigned by management
- *The company reserves the right to add or change duties at any time

Job Qualifications

• Education: High school diploma or equivalent education required.
• Experience: 1-2 years of related experience, preferably in scheduling or coordination.
• Valid driver’s license.
• Knowledge of appropriate software including but not limited to Microsoft Word, Google Suite, Excel, and Adobe Acrobat.
• Previous experience with customer service, scheduling, or administrative duties is a plus.
• Professional demeanor.
• Bilingual (English/Spanish) required.
• Strong communication and organizational skills.
• Desire to be great!

Skills
- Strong problem-solving skills with the ability to think critically under pressure.
- Excellent organizational skills with attention to detail.
- Effective communication skills for interacting with team members and clients.
- Ability to lead and motivate a diverse team in a fast-paced environment.
- Basic computer skills for maintaining records and reporting.

This position is essential for maintaining the operational integrity of our services while fostering a positive work environment. We encourage qualified candidates who are passionate about repairs management to apply. Amstill Roofing participates in E-Verify to confirm the identity and employment eligibility of all persons hired to work in the United States.

Job Type: Full-time

Pay: $41,000.00 - $49,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Life insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $41,000 - $49,000