Business Office Manager

POSITION SUMMARY:

This position exists to optimize the revenue and efficiencies of ambulatory centers by developing and maintaining processes and systems to drive excellence in business operations, establish best practices, standardization and tracking.

ESSENTIAL RESPONSIBILITIES: 

• Work closely with Bus Ops for all external CMS and Commercial Insurance audits
• Send obtained medical records to Bus Ops for review. Send to audit requesters in timely manner
• Maintain data base is Sharepoint Audit Tracing and report monthly results
• Support, update and advise internal and external customers in External Audits
• Assist in the management of Chart Audit remediation with QA Team
• Work closely with internal assurance and business operations to ensure timely response to remediation requests
• Assist in remediation of full scope audits
• Submit Records for Subpoenas/Attorney Letters
• Maintain Center Assessment/Due Diligence forms
• Request new enrollment for Care Credit/Maintain and Monitor for users, change users and admin via Care Credit Portal
• Regular and reliable attendance
• Other duties as assigned
• Supervise office staff

 KNOWLEDGE AND SKILLS:

To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily.  The requirements listed below are representative of the knowledge, skills and/or abilities required.

Communication 

1. Demonstrate ability to present ideas verbally and in writing
2. Listen for understanding
3. Adapt communication style to accommodate varied audiences
4. Encourage others to express their views and opinions. Does not monopolize conversations
5. Communicate using appropriate and professional verbal language and body language
6. Use email appropriately

Accountability

1. Make and keep commitments; is dependable
2. Work is thorough and accurate; reflects attention to detail
3. Deliver quality work under pressure; meets deadlines

Initiative

1. Prioritize work effectively. Eliminate non-essential activities
2. Act decisively. Resolve issues quickly and effectively
3. Handle multiple demands and competing priorities

Customer Orientation

1. Take ownership of problems and sees through to resolution
2. Provide timely responses to concerns, questions and requests
3. Seek to understand issues raised by co-workers and other customers

Education/Experience: 

• Bachelors Degree in business or related field, or equivalent experience. 2-5 years experience in healthcare administration
• Proven track record of project management and implementation
• Demonstrated ability to bring exceptional business acumen as well as creativity to the business operations of healthcare facilities
• Knowledge of Ambulatory Surgery Center operations
• Strong written and oral communications skills
• Demonstrated ability to build and maintain a positive and energetic culture within the organization

 Mathematical Skills:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, decimals and percentages.

Language Skills: 

Ability to understand, read, write and speak English.  Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations.  Ability to successfully write business correspondence.  Ability to effectively present information, respond to questions and professionally interact with managers, employees, clients, vendors and the general public.

 Reasoning Ability:

Ability to recognize and define problems, collect data, establish facts, draw valid conclusions and correct errors.  Ability to understand and interpret basic financial data.  Ability to interpret a variety of instructions in a variety of forms and deal with abstract and concrete variables.

 Other Qualifications:

Must be able to handle multiple, simultaneous tasks effectively and efficiently while maintaining a professional, courteous manner.  Must be able to work well with others.  Strong verbal and written communication skills required.  Must be detail oriented and organized.  High integrity, including maintenance of confidential information.  Must be able to exercise good judgment and positively influence and lead others, including handling confrontations with poise and efficiency.  

 CORPORATE CORE VALUES

 Puzzle Solving-Turning challenges into opportunities in a collaborative, agile and creative way

Excellence-On a never-ending quest to improve and exceed expectations

Ownership-Taking responsibility for our actions, relationships and partners’ success

Positive Environment-Respectful, caring, trusting and supportive of the team

Leadership-Leading by example, staying true to our values and dreams

Ethics-Committing to always doing the right thing guided by integrity and transparency

 PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell.  The employee must occasionally lift and/or move up to 40 pounds.  Repetitive motion of upper body required for extended use of computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 

WORK ENVIRONMENT:

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

Works in well-lit, ventilated and climate controlled office environment with routine office equipment; some equipment has moving mechanical parts.

Noise level in the work environment is usually quiet to moderate.