RECEPTIONIST Per Diem

Duties and Responsibilities

• Philosophy
• Supports the center’s ideology, mission, goals, and objectives
• Performs in accordance with the center’s policies and procedures
• Follows the center’s standards for ethical business conduct
• Conducts self as a positive role model and team member
• Recognizes patients’ rights and responsibilities and supports them in performance of job duties
• Participates in center committees, meetings, in-services, and activities
• Communication
• Communicates effectively and professionally with patients, visitors, physicians, and coworkers
• Interacts with others in a positive, respectful, and considerate manner
• Financial practices
• Uses center resources appropriately and avoids wasteful practices
• Reports wasteful practices
• Analyzes work area and makes recommendations for potential cost-effective improvements
• Compliance program
• Contributes to the progress and development of the center’s adopted compliance program
• Performs according to established compliance policies and procedures
• Performance-improvement program
• Contributes to the progress and development of the center's adopted performance-improvement program
• Performs according to established performance-improvement policies and procedures
• Safety/risk-management program
• Adheres to safety policies and procedures in performing job duties and responsibilities
• Maintains responsibility for safe work area by reporting to safety officer or designee observed or suspected safety violations, hazards, and policy/procedure noncompliance
• Responds to emergency situations with competence and composure
• Reports observed or suspected medical emergencies, notifies appropriate personnel, and responds appropriately
• Identifies center emergency situations (e.g., fire, disaster) and notifies appropriate personnel and external agencies
• Professional competence
• Participates in continuing education and other learning experiences
• Shares knowledge gained in continuing education with staff
• Maintains membership in relevant professional organizations
• Seeks new learning experiences by accepting challenging opportunities and responsibilities
• Welcomes suggestions and recommendations
• Receptionist duties
• Serves as telephone operator for center; routes incoming calls correctly and takes accurate messages when unable to connect caller to requested party
• Receives and distributes all mail and special deliveries
• Greets patients and provides necessary paperwork for completion
• Notifies appropriate nursing staff that patient is present after patient has completed paperwork
• Keeps track of patient’s family, patient’s driver, etc.
• Ensures that pharmaceutical/equipment representatives have appropriate badges and do not interfere with patient care or confidentiality
• Prints out all labels, forms, etc., for patient charts and assembles charts before appointment
• Calls appropriate agencies for assistance in case of emergency
• Performs other miscellaneous office/clerical duties as needed
• Billing duties (if billing/collections done in-house)
• Stamps the back of each check with deposit stamp at time of receipt
• Makes copies of all checks with EOBs received in mail, credit card slips, and cash received from patients
• Separates EOBs from checks and attaches original EOB to copy
• Issues appropriate duplicate receipts when receiving payments by cash or check directly from patients
• Verifies credit cards if used and issues appropriate duplicate receipts
• Posts all checks, credit card slips, and cash received to payments-received log, showing type of payment separately
• If there are separate billing accounts (i.e., center, anesthesia, physicians), sorts and posts each to separate payments-received log
• Balances log to cash/checks/credit card payments
• Completes deposit log for patient and insurance payments
• Completes separate deposit log for other types of payments (e.g., refund of overpayment from accounts payable, etc.)
• If there are separate billing accounts (i.e., center, anesthesia, physicians), sorts and posts each to separate deposit logs
• Balances deposit log to payments-received log less credit card payments

Responsibility for Assets  

• Responsible for incoming cash, checks, and credit card receipts until balanced and delivered to business office manage

Qualifications 

• Cooperative work attitude toward co-employees, management, patients, visitors, and physicians
• Ability to promote favorable center image with physicians, patients, insurance companies, and general public
•  Ability to make decisions and solve problems

Requirements 

• High school diploma or GED certificate
• Training or courses in business office activities preferred
• Good typing skills
• Good communication skills
• Good computer skills
• Strong ethical and moral character reference
• Bi-lingual Preferred but not necessary

• Medical receptionist experience
• ASC experience preferred

Job Quality

• Accuracy
• Attention to detail
• Timeliness
• Organization
• Little supervision needed to accomplish task
• PTO 
• Paid Holidays 
• Medical and Dental Benefits 
• 401k available 

Dependability 

• Attendance
• Punctuality
• Ability to follow instructions
• Ability to meet deadlines

Physical and Mental Requirements

• Ability to sit, stand, and walk
• Visual and auditory acuity for frequent use of computer and telephone and occasional use of other office equipment

Working Conditions 

• Well lit and ventilated, with non-hazardous and hazardous equipment
• Category III: exposure to bloodborne pathogens and may encounter chemical hazards

Reports to 

• Center Director 

Contacts

• Patients
• Patients’ family/significant others
• Physicians and physician office personnel
• Administration
• Medical director

Pay Based upon Experience