Service Desk Technician

Service Desk Technician

Remote-Centric Hybrid, Nashville, TN

AMSURG is a nationally recognized leader in the strategic and operational management of ambulatory surgery centers with medical specialties ranging from gastroenterology to ophthalmology and orthopedics. With more than 250 surgery centers across the U.S., we partner with physicians and health systems to deliver the highest standards of patient care and quality.  For more information, please access our website: https://www.amsurg.com/.

Through AMSURG, our clinician-led organization is changing the face of healthcare by delivering high-quality care that puts the patient first. 

Benefits:

At AMSURG, we offer benefits at the speed of your life. Our wide range of health and welfare benefits allow you to choose the right coverage for you and your family. Qualifying employees are eligible to enroll on the 1^st of the month, following 30 days of employment. AMSURG offers a variety of health and welfare benefit options to help protect your health and promote your wellbeing. Benefits offered include but are not limited to: Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA, Limited Healthcare FSA, FSAs for Transportation and Parking & HSAs, and a matching 401(K) Plan.

Paid Time Off:

AMSURG offers paid time off, 9 observed holidays, and paid family leave. You accrue Paid Time Off (PTO) each pay period and depending on your position and can earn a minimum of 20 days and up to 25 days per calendar year.

POSITION SUMMARY:

The Service Desk Technician serves as a member of the Services Desk team and is responsible for inbound and outbound contact, handling Tier One technical support for all AMSURG employees.

Work Schedule: Our Service Desk Technician team members work a hybrid remote schedule of 2 days per week in our Nashville office and 3 days per week working from home.

ESSENTIAL RESPONSIBILITIES:

This position requires the knowledge and ability to accomplish any of the following responsibilities. Ownership of each may be assigned to an individual or shared equally among each member of the team.

• Provide front-line customer support for hardware and software issues.
• Prioritize tasks and log issues into Service Desk issue tracking software.
• Install new equipment, and support and troubleshoot PCs, printers, copiers, fax machines, telephones, and scanners for employees.
• Install upgrades to existing equipment as needed.
• Support the Service Desk environment, fielding systems questions.
• Support application, connectivity, and security issues with the internet portal applications.
• Adhere to all company policies and procedures, including Information Security Policies and ensure that AMSURG remains as secure as possible.
• Regular and reliable attendance is required.
• Other responsibilities as assigned by the Manager and/or Director, Service Desk.

KNOWLEDGE AND SKILLS:

To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily.  The requirements listed below are representative of the knowledge, skills and/or abilities required:

• Exceptional customer service skills.
• Excellent verbal and written communication skills.
• Advanced ability to develop business relationships and communicate effectively with the user community.
• Ability to troubleshoot technical problems effectively and efficiently.
• Must be able to work independently with minimal supervision.

Education/Experience:

• Associate’s Degree from an accredited College or University in a technical discipline preferred; equivalent relevant experience will be accepted in lieu of degree.
• 1 years of technical IT/helpdesk experience preferred.
• 1 year of recent experience working in a healthcare environment highly preferred.
• Advanced knowledge of Windows operating systems including 10 & 11.
• Excellent PC skills, including knowledge of MS Office technologies and other common desktop applications.
• Knowledge of Active Directory, Office 365, and other common platforms.
• IT Network skillset to include DHCP, DNS, firewalls, switches, and common network devices.
• Experience with various peripheral equipment including printers, scanners and copiers preferred.
• ITIL Foundations certification desired, but not required.
• MCSA, A , Net , VCA or similar industry certification desired, but not required.

OTHER QUALIFICATIONS:

Must be able to handle multiple, simultaneous tasks effectively and efficiently while maintaining a professional, courteous manner.  Must be able to work well with others.  Strong verbal and written communication skills required.  Must be detail oriented and organized.  High integrity, including maintenance of confidential information.  Must be able to exercise good judgment and positively influence and lead others, including handling confrontations with poise and efficiency.  Based on business need, the ability to work a flexible schedule, including some evenings and weekends as approved in advance. Must pass a background check and drug screen.

We are an Equal Opportunity Employer.

We do not discriminate in practices or employment opportunities on the basis of an individual's race, color, national or ethnic origin, religion, age, sex, gender, sexual orientation, marital status, veteran status, disability, or any other prohibited category set forth in federal or state regulations.

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