Helpdesk Technician

Job title: PC Support Coordinator
Pay range: $32-$34
Shift: 7:30AM-4:30PM
Duration: Temp-to-hire position with a possibility of extension and conversion

POSITION SUMMARY

• Provides technical support for users calling in to the IT Help Desk to increase computer user and system efficiency.
• Diagnoses, identifies, and isolates basic hardware and software problems. May install, modify, and make minor repairs topersonal computer hardware and software systems, and provide technical assistance and training to system users. Routes call to available technical experts in more complex and difficult cases.

QUALIFICATIONS

Education and Experience

 Trade school course completion, AA, or equivalent external training in computer services or repair which has provided practical knowledge in the field. Demonstrated ability to perform the essential functions of the job typically acquired through two or more years of directly related experience.

Knowledge, Skills, and Abilities

• General knowledge and understanding of personal computer operations, diagnosis, and repairs including office application software packages, email, and PC operating systems.
• Proficiency in problem recognition, isolation, and resolution of personal computer hardware and software concerns. Ability to implement and effectively apply continuous improvement methods.
• Ability to adapt procedures, techniques, and/or processes to meet special needs.
• Ability to work on assignments that are moderately complex where judgment is required in resolving problems and making routine recommendations. Ability to manage several assignments simultaneously through prioritization and recognition of skill levels required to complete the assignments. Ability to determine methods and procedures and to seek appropriate guidance from more technically advanced sources as required. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to respond to inquiries and to effectively communicate and present information. Ability to effectively demonstrate team member competencies and participate in goal‐setting, performance feedback, and self‐development activities.

TYPICAL MENTAL AND PHYSICAL DEMANDS
While performing the duties of this job, the employee is required to sit. The employee frequently is required to
use hands to operate a computer and talk or hear. Regularly required lifting, moving, installation of
computers and peripherals weighing up to 50 lbs. Many require crawling and bending to install or work on
computer equipment, the employee is occasionally required to stand and walk. Specific vision abilities required by
this job include close vision. Also expected of the employee is regular attendance, the ability to work cooperatively
and professionally with others and members of the public, and the ability to manage multiple tasks at once