What are the responsibilities and job description for the Technical Service Representative - Automotive Division position at Amtec Staffing?
Responsibilities:
•Answer calls, emails, and electronic tickets from authorized service locations, end-users, and internal customers regarding Detroit engine, transmission & Axle, along with Freightliner/Western Star technical service or service parts related issues, concerns, or complaints.
•Assist internal and external customers in a professional, courteous, and timely manner.
•Utilize company documentation, literature, and database to provide technical support.
•Maintain call note logs with all pertinent information.
•Interpret data from Virtual Technician telematics and disseminate to end users.
•Communicate technical service concerns or emerging issues to management.
•Assure all DTNA Safety and Compliance guidelines are followed.
