AVP Digital & Distribution - Washington

Your success is a train ride away!

As we move America's workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Are you ready to join our team?

Our values of 'Do the Right Thing, Excel Together and Put Customers First' are at the heart of what matters most to us, and our Core Capabilities, 'Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security' are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

SUMMARY OF DUTIES :

The AVP, Digital & Distribution is a transformational, innovative leader responsible for pushing boundaries and driving growth for Amtrak's digital channels and experiences. This includes maximizing performance and customer satisfaction for Amtrak's commerce channels (website, mobile app, kiosk, and onboard) and non-transactional digital interfaces (station, train information and onboard). This strategic role further maximizes Amtrak's digital revenue and ridership contribution through growing accretive partnerships with corporate and leisure third-party entities (multiple partners and points of sale). Leads and develops key disciplines within the Digital & Distribution organization : Design & Product Management, User Acceptance Testing and Third-Party Distribution Strategy Teams. This ensures holistic channel management and focus on delivering best-in-class experiences to Amtrak customers. Maintains a strong pulse on all areas within the field and identifies candidates for application to Amtrak's customer experience (e.g., AI, IoT, wearables, voice, AR, VR) and emerging MarTech capabilities and platforms (CMS, DAM, CDP). Strong strategic and executional partner with Technology Team, Legal Compliance, Operations, Commercial Real Estate, Product Development, Marketing, Pricing & Revenue Management and Analytics teams. Ensures the total Commercial digital roadmap is prioritized and enacted per cross-functional alignment. Stewards multi-million-dollar Capital and Operational budgets on behalf of Amtrak, ensuring highest best use of the funds across the organization.

ESSENTIAL FUNCTIONS :

Strategy & Leadership

• Leads, coaches, and develops key disciplines within the Digital & Distribution organization : Design & Product Management, User Acceptance Testing and Third-Party Distribution Strategy Teams.
• Drives digital transformation. Shepherds opportunities to maximize the performance of Amtrak's digital products (website, mobile app, kiosk and onboard) and in-station and onboard non-transactional digital experiences. Ensures a data-driven approach, prioritizing revenue, conversion, and customer satisfaction.
• Develops, in close coordination with the Pricing & Revenue Management Team, business line owners, product team, marketing, operations, finance and IT teams, a strategy for digital-based sales distribution. This strategy must address both short-term and long-term investments.
• Partners with the Technology Team and other organizations to secure and manage appropriate funding and support resources, either IT, vendor, or contractor, as necessary for implementation
• Partners with Technology teams, ensure that (a) technology is maintained and operating for optimum / targeted performance, and (b) elevated levels of system security is maintained, drawing on IT, staff, and contractor management.
• Fosters an environment where employees maintain expert technical, product, design, distribution, and analytical skills.
• Monitors and analyzes KPIs related to digital and distribution performance to illuminate insights and enact otpmizations. Ensure course correction and optimization as required, managing Digital Direct and Third-Party Distribution channels holistically.
• Champions key projects on behalf of Digital including Amtrak's next iteration of Digital Payments and Reservations systems.

Design & Product Management

User Acceptance Testing

Third-Party Distribution Strategy

MINIMUM QUALIFICATIONS :

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES :

PREFERRED QUALIFICATIONS :

WORK ENVIRONMENT :

COMMUNICATIONS AND INTERPERSONAL SKILLS :

Must have excellent oral and written communication skills.

PAY TRANSPARENCY :

The salary / hourly range is$208,200-$269,900.Pay is based on several factors includingbut not limited to education, work experience, certifications,internal equity,etc.Depending on an employee's assigned worksite or location, Amtrak may consider ageo-pay differential to be applied to the employee's base salary. Amtrak may offeradditional incentive and pay programs to recognize and reward our employees,including a short-term incentive bonus based upon factors such as individual andcompany performance that is commensurate with the level of the position and / orlong-term incentive plan compensation. In addition to your salary, Amtrak offers acomprehensive benefit package that includes health, dental, and vision plans; healthsavings accounts; wellness programs; flexible spending accounts; 401K retirementplan with employer match; life insurance; short and long term disability insurance;paid time off; back-up care; adoption assistance; surrogacy assistance;reimbursement of education expenses; Public Service Loan Forgiveness eligibility;Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learnmore about our benefits offerings here .

Requisition ID : 164116

Posting Location(s) : District of Columbia; New York; Pennsylvania

Work Arrangement : 06-OnsiteClick here for more information about work arrangements at Amtrak.

Job Family / Function : Research & Strategy

Relocation Offered : No

Travel Requirements : Up to 25%

You power our progress through your performance.

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.

In accordance with DOT regulations (49 CFR

In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race / color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin / ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law..

Salary : $208,200 - $269,900