What are the responsibilities and job description for the Lead Technologist DTSM - ServicedNow - Wilmington position at Amtrak?
Your success is a train ride away!
As we move America's workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.
Are you ready to join our team?
Our values of 'Do the Right Thing, Excel Together and Put Customers First' are at the heart of what matters most to us, and our Core Capabilities, 'Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security' are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.
SUMMARY OF DUTIES :
The Lead Technologist's primary role is to provide production system operations and maintenance (O&M) support for end-users, applications, infrastructure, platforms, or network services. They will also serve in a lead technical role contributing to one or more projects of moderate complexity as the technology subject matter expert. When involved with a project team, acts in a consultative manner and provides technical subject matter expertise, system administration, and technical support services. Works on moderately complex tasks and projects and support issues that involve a degree of risk or may impact business unit performance. Utilizes individual level of expertise within one or more areas of specialty.
ESSENTIAL FUNCTIONS :
- Brainstorms possible solutions and evaluates alternatives against decision criteria.
- Manages all standard operating procedure creations, modifications, and updates for incident management and Service Management Metrics and ServiceNow (SNOW) critical measurement updates.
- Interfaces with the ServiceNow (SNOW) team in adding, modifying and updating all applications, application services and additional criticality matrix items.
- Will be the lead on any projects that impact the incident management area, including partnering with support team in the Everbridge paging tool deployment and any new or updates to its templates and interactivity.
- Provide guidance to resources during escalation process and determination.
- Works with vendors during the problem resolution process as needed.
- Researches and analyzes technologies within area of required expertise.
- Works with service providers to ensure that their in-scope technical solutions are consistent with the enterprise business strategy and architecture.
- Provides technical analyses to help define, assess, and monitor the technical aspects of the program / project or service.
- Recommends short-term alternatives when appropriate.
MINIMUM QUALIFICATIONS :
PREFERRED QUALIFICATIONS :
WORK ENVIRONMENT :
COMMUNICATIONS AND INTERPERSONAL SKILLS :
The salary / hourly range is $94,300-$122,256. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee's assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee's base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and / or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.
Requisition ID : 163753
Posting Location(s) : Delaware
Work Arrangement : 04-Hybrid Weekly Click here for more information about work arrangements at Amtrak.
Job Family / Function : Engineering
Relocation Offered : No
Travel Requirements : Up to 25%
You power our progress through your performance.
We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.
Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.
Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.
In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants / employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant / employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.
In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.
Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.
Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race / color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin / ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.
Salary : $94,300 - $122,256
