What are the responsibilities and job description for the Red Cap - 90337355 - Washington position at Amtrak?
Your success is a train ride away!
As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.
Are you ready to join our team?
Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.
SUMMARY OF DUTIES:
The Red Cap performs front-line passenger service duties such as assisting passengers with carry-on baggage, special service requests including mobility, ADA passengers, and anyone requiring general boarding assistance.
ESSENTIAL FUNCTIONS:
Properly check, receive handle and deliver checked baggage and express.
Red Caps are to assist passengers in the movement of parcels and luggage within the station and station facilities.
Must be familiar with Amtrak trains, timetables and connections.
Must be capable of handling customers in a courteous and efficient manner.
Must be familiar with the station layout and be qualified to operate station elevators.
Understand and apply appropriate tariffs.
Ensure that reports are done properly and promptly.
Must be able to lift a maximum of 50 lbs.
Comply with Amtrak's uniform and grooming policy; present a positive, professional image on behalf of Amtrak through manners, actions and speech.
Communicate clearly and professionally. Work safely and as a member of a team.
Other duties as assigned by Supervisors.
WORK EXPERIENCE:
Demonstrated customer service skills.
Demonstrated communication skills.
Demonstrated ability to work as a member of a team.
Demonstrated experience safely working with heavy equipment such as hand trucks, pallet jacks, forklifts, etc.
Demonstrated ability to work independently.
MINIMUM QUALIFICATIONS:
High School Diploma or GED.
Must be qualified to operate electrical and battery powered equipment.
Must have a valid Operator's License.
COMMUNICATION AND INTERPERSONAL SKILLS:
Must have excellent verbal and written communication skills.
Requisition ID:114002
Posting Location(s):District of Columbia
Job Family/Function:Transportation
Relocation Offered:No
Travel Requirements:Up to 25%
Amtrak employees power our progress through their performance.
We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family and a high performance culture that recognizes and values your contributions and helps you reach your career goals.
All positions require pre-employment background check verification, a pre-employment drug screen and proof of full vaccination against COVID -19. Amtrak is committed to a safe workplace free of drugs and alcohol and performs pre-employment substance abuse testing. Marijuana, notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Candidates who engage in the usage of marijuana will not be qualified for hire. Successful applicants for employment with Amtrak must be fully vaccinated against COVID-19 by the date of hire as a condition of employment, subject to requests for accommodation. Fully vaccinated means 14 days have elapsed since receiving the second dose of the Pfizer or Moderna vaccine or 14 days since receiving the Johnson & Johnson vaccine.
In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.
Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.
Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.
POSTING NOTES: Transportation || Railroad Operations
