What are the responsibilities and job description for the Manager, Commercial Auto Claims position at AmTrust Financial?
Manager, Commercial Auto Claims
Job Locations US-United States
Requisition ID
2024-17846
Category
Claims - Auto / Trucking
Position Type
Regular Full-Time
Overview
AmTrust Financial Services, a fast-growing commercial insurance company, is currently seeking a Claims Manager in Commercial Auto Liability. This position requires previous supervisory experience. The successful candidate will supervise a team of claims professionals handling Commercial Auto bodily injury claims, including coaching and technical development of their direct reports on coverage, liability investigation, evaluation of damages, settlement strategy and litigation management. These claims arise in various jurisdictions throughout the country and, as such, experience in multiple states is required.
Responsibilities
Owns the development and performance of a Commercial Auto claims teams, ensuring the quality, accuracy, and timely resolution of commercial liability bodily injury claims of moderate to high complexity and / or severity.
- Assigns new claims to team members based on complexity and skill set of staff.
- Oversees the handling of all aspects of the claims assigned to the team including reserving, communication, documentation, litigation management, evaluation, negotiation and settlement.
- Ensures that all customers receive quality service and advocates claims customer service excellence by building an understanding of the customer experience that meets and exceeds stakeholders' expectations.
- Completes regular manager reviews and quality audits of claims to ensure work meets or exceeds standards and that claims processing is consistent with applicable policies, procedures and department guidelines.
- Regularly participate in claims roundtable discussions focusing on claims issues surrounding coverage, liability and assessment of damages.
- Manages personnel administration including employee evaluations and performance.
- Create an environment that ensures transparency, accountability, training, and development.
- Prepares regular periodic reports and monitors system reports to ensure adherence to corporate and regulatory standards.
- Reviews and analyzes processes, procedures and workflows to identify opportunities for process improvement and efficiency.
- Other tasks as assigned by AVP / VP.
Qualifications
LI-BL1
LI-REMOTE
What We Offer
AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include : Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.
AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.
AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.
Connect With Us!
Not ready to apply? Connect with us for general consideration.
