Program Claims Client Experience Manager
Job Locations US-United States
Requisition ID
2024-18003
Category
Claims - Specialty Lines
Position Type
Regular Full-Time
Overview
Point of contact for AmTrust internal and external partners including MGA's, insureds and TPA's for all service needs. Provide seamless customer service coordinating all claims, underwriting, loss control and other needs.
Responsibilities
One point of contact for all internal and external parties for all day-to-day inquiries for both direct and TPA handled programs including underwriting, claims and loss control
- Complete annual / quarterly stewardship report for Program
Some programs require individual stewardship for each insured
Review claim trends with MGA / InsuredReserve reviewsAnalyze data provided in stewardship reports for high exposure claims, large reserve changes and loss trendsProvide monthly loss runs as requestedProvide a monthly reserve change reportCreate and provide ad hoc reports as neededSetup and lead quarterly meetings with the MGA, underwriting to discuss the program. Include UW, MGA, PCAM, Director and VPAssist with coordinating audit review meetingsProspective clients- Provides an overview AmTrust and our claim products and capabilitiesPost Bind new clients- Provides assistance in regard to how to report claims, trains on the AmTrust system and answers any other questions relating to new client setupSetup and maintains service instructions with ProgramTrains adjusting teams on special handling for both direct handle and TPASetup and run claim reviews for both direct handle and TPA managed claims (some travel may be required)Maintains claim staff matrixes for each program (admin can assist)Keeps Program Claims management up to date on any service issuesProspect calls with prospective MGA's and insureds. UW driven calls to review the CXM and Claims capabilities and services for potential new clientsNew client and TPA implementationsSpecial ProjectsDrill down into class and location codes to provide loss control information to clientsFacilitate system code changes requested by clientsIdentify coding errors and facilitate updatesFacilitate a seamless transition to AmTrustSupport for billing and payments including PAYO and Easy PayAssistance with internal and external audit questionsClient portal registrationBi-Annual service reviewsQualifications
Broad understanding of insurance and claimsExcellent analytical skills to define the problem and determine what went wrong and the path to fix itOrganized, professional and has ability to work successfully and meet deadlines in a fast-paced environmentEffective communication skills with internal and external stakeholders at all levels including executives and across departmentsStrong commitment to serving the customerInterpersonal skillsChange championHighly organizedRequired to have a background in claims.Efficient use of Excel, Word, PowerPoint, TPA Reporting SystemsFamiliarity with Salesforce and SharePoint is beneficialAbility to learn new apps and systemsPrefer familiarity with AmTrust processes, procedures and systemsManage through othersPrior supervisor or management skills preferredExperience working with MGA, TPA, ConsultantsLI-REMOTE
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What We Offer
AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include : Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.
AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.
AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.
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