What are the responsibilities and job description for the Customer Success Representative position at Amulet?
At Amulet we believe in the power of connection and the magic of discovering hidden gems. Our mission is to bring together the right people and ideas, creating sparks that lead to extraordinary outcomes for early stage startups.
About our Client:
Arka is here to flip the script on packaging. Our mission? To get rid of boring boxes. We empower brands with sustainable, eye-catching packaging that not only protects products but also tells a story. Arka is a one stop shop for all packaging needs.
➡️ www.arka.com
Who is this Opportunity for? 🫂
Are you a friendly and motivated individual ready to make a difference? We’re seeking an empathetic and motivated individual to join our team as our Customer Success Representative! If you like talking to people and are eager to join a startup we want you on our team!
About You:
- You have excellent communication and interpersonal skills that shine through in every interaction.
- Empathetic and emotionally intelligent
- You vibe well with tech and tools like HubSpot and Klaviyo.
- Strong desire to work at an early stage and scaling startup
- Can operate autonomously
- 1 years experience in sales, recruiting, hospitality, or a customer facing role
- You’re passionate about delivering exceptional customer service that leaves a lasting impression.
- Experience in e-commerce? That’s a bonus!
Key Responsibilities: 🚀
- Respond to customer inquiries and requests via email, phone, and chat with a friendly demeanor
- Troubleshoot technical issues and provide effective solutions to ensure customer satisfaction.
- Process orders and manage customer accounts with accuracy and attention to detail.
- Maintain a positive and professional customer experience! 😊
- Contribute to ongoing process improvements and initiatives aimed at boosting customer satisfaction.
Benefits:
- Fully remote
- Amazing opportunity to join an early stage startup and grow with it
