What are the responsibilities and job description for the Client Success Executive position at AMWARE FULFILLMENT SERV?
Amware is Hiring!
Why Join Amware?
Amware Fulfillment is a fast-growing 3PL, and we are hiring people who want to be challenged and grow with us. Leaders who aren't afraid to roll up their sleeves - in fact, people who are passionate about the work. If you're that kind of leader - we invite you to apply and join us!
We are looking for a Client Success Executive to be based at our San Bernardino,CAreporting to the Director of Client Success. The salary is 80,000.00 -85,000.00
Job Summary
The Client Success Executive is the primary liaison between Amware and its customers for service-based interactions and transactions. As the principal contact and relationship holder for key single and multi-facility accounts, the Client Success Executive needs to be able to identify issues and concerns addressed by customers and apply relevant policies to resolve issues. They should be able to proactively recommend strategies that improve the overall business relationship and shared goals and objectives of our customer partnership.
Responsibilities :
- Work directly with the Operations management and implementation teams for new customer and product implementation
- Participate in status update calls and providing input from the client services perspective
- Manage working relationship with customers, providing client support through research and documentation of issues working with the internal warehouse distribution center and other departments as applicable
- Assist with the development, implementation, and direction of Amware's programs, policies, procedures, and guidelines to ensure efficiency and compliance
- Maintain daily, weekly and monthly Key Performance Indicators (KPIs) for customers and be an integral contributor to the regular Quarterly Business Review (QBR) process
- Conduct weekly conference calls with the customer and the operations staff at the facilities, and take part in internal labor planning meetings
- Day-to-day management of account(s) including, billing (weekly, month-end), SOP and related account activities, timely processing of customer orders including filling, shipping, inquiries and related follow up through emails, conference calls, etc.
- Ad hoc reporting / work as directed by manager
Knowledge, Skills, Abilities :
Knowledge :
Skilled In
Ability To
Selective Preference :
The ideal candidate will have 4-6 years of account management or business to-business customer service experience, ideally within a multi-client warehousing environment
Benefits
Full benefit package including Health, 401k, Dental, Vision
Our House Rules
SHOOT STRAIGHT Tell it like it is. No exceptions.
OVER-DELIVER Go above and beyond. Every day.
OWN IT Take pride in your work. Be accountable.
STAY SAFE Be vigilant. Work safely, always.
HAVE FUN Enjoy the ride.
Amware provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, gender, pregnancy, sexual orientation, gender identity, disability, or genetics. In addition to federal law requirements, Amware complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.