What are the responsibilities and job description for the Banquet Beverage Manager position at Amway Grand Plaza Hotel?
Job Description
Job Description
From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality : the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown – and start your unstoppable career here.
This position is eligible for full benefits (medical, dental & vision), 401K, paid vacation, DailyPay, free downtown parking, free employee meals, hotel and restaurant discounts and more.
SUMMARY
The Banquet Beverage / Bar Manager at the Amway Grand Plaza is responsible for overseeing the service of all banquet bars at the hotel, convention center, and off-premise catering venues. This includes ensuring guest satisfaction, maintaining division standards, and maximizing profits. The Banquet Beverage / Bar Manager will supervise the banquet bar staff, control labor expenses, manage inventory, and prepare necessary paperwork. Additionally, the Banquet Beverage / Bar Manager will participate in hospitality programs and maintain a professional demeanor at all times.
ESSENTIAL FUNCTIONS
- Ensure adherence to hotel service standards, control labor expenses, and manage inventory
- Greet guests with warmth and enthusiasm and attend to their needs during their stay
- Prepare bar inventory paperwork and end of night paperwork
- Learn and follow all hotel policies and procedures, including uniform standards and safety protocols
- Maintain a well-organized work area and provide fast and courteous service to guests
- Maintain a professional demeanor and represent the AGPH positively to ensure guest satisfaction
- Follow established guidelines, procedures, and policies
- Attend to other duties as assigned
- Oversee and monitor daily banquet bar operations
- Supervise, coordinate, and post schedules on a weekly basis
- Attend meetings as required
- Maintain organization of banquet bar service areas and service equipment
- Maintain energy conservation, loss prevention, and recycling programs
- Train bar staff to maintain service standards and profit margins
- Directly supervise banquet bartenders and supervisors
- Ensure grooming standards and appearance of all banquet bar staff are maintained
- Check BEO and function sheets against actual set up and menus and follow up on all details to ensure successful events
- Maintain up-to-date details on banquet functions and communicate changes to bar staff
- Maintain high levels of sanitation and cleanliness in service areas
- Maintain a professional rapport with Catering and Sales Managers, Executive Chef, and F&B staff
- Be visible in public space during all bar periods to ensure guest needs are met
- Discuss customer expectations and how to best meet them with bar staff
- Communicate with clients and catering managers on the set up of each event
- Order, receive, and rotate product
- Maintain tight control of alcohol inventory at all times
REQUIRED SKILLS
Delphi, CI / TY, Time and attendance, Microsoft Word and change logs and routing systems)
EDUCATION and / or EXPERIENCE
