What are the responsibilities and job description for the General Manager - Rendezvous & IDC - Full Time position at Amway Grand Plaza Hotel?
Job Description
Job Description
From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality : the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown – and start your unstoppable career here.
Annual salary starting at $70,000 and upwards (based on experience) competitive bonus.
This General Manager position oversees two food & beverage outlets within the Amway Grand Plaza Hotel – Rendezvous and IDC. Rendezvous is a modern lounge that can take you from day to night. IDC is a private, covered, year-round balcony bar with indoor and outdoor seating, a panoramic view of the street below and the city above.
This position is eligible for full benefits (medical, dental & vision), 401K, paid vacation, tuition reimbursement, discounted downtown parking, free employee meals, hotel and restaurant discounts and more.
SUMMARY
From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality : the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown – and start your unstoppable career here.
As the General Manager of both Rendezvous & IDC bars, you will be responsible for hands-on supervision of the entire staff of both outlets front of the house team including assistant managers, supervisors, servers, bartenders, hosts, and stewards. You will also work in concert with outside vendors in regards to cleanliness and with the Chef of The Kitchen by Wolfgang Puck when it comes to the culinary side of Rendezvous.
ESSENTIAL FUNCTIONS
- Assure the highest level of guest standards are met on a daily basis.
- Give direction to the Sales manager in the creation and discovery of events. Once an event has been assigned, the Sales Manager will begin the coordination of all contractual agreements with the party in accordance with their wishes.
- Oversee the training programs for all staff.
- Meet regularly with the AHC Hospitality Management team to insure fluidity of communication.
- Oversee the written correspondence to clients in multiple forms of communication.
- Analyze client needs and assist them in developing a program that would best meet these needs while making the most efficient and effective use of hotel facilities.
- Assist other managers on the floor in a management capacity. Must demonstrate the ability to manage the restaurant on off days and cover for vacations as needed by the restaurant.
- Plan menus for clients according to AHC Hospitality food and beverage standards.
- Arrange meeting requirements, additional rooms needed, VIP arrangements, audio visual needs, etc.
- Responsible for adherence to hotel service standards, control of labor expenses, effective inventory management of small wares, linens and furniture, effective scheduling and supervision of banquet staff and assuring guest satisfaction
- Participate in an “aggressive hospitality program,” greeting all guests with warmth and enthusiasm, and be attentive to their needs while they are with us.
- Learn and follow all hotel policies and procedures pertaining to your area of work. Follow established uniform standards and comply with all other company policies.
- Practice safety standards and reports all unsafe conditions.
- Provide fast and courteous service to our guests; to accomplish this, a well-organized work area must be maintained.
- Conduct yourself in a professional manner at all times as a goodwill ambassador of the AGPH to ensure guest satisfaction.
- Responsible for maintaining energy conservation, loss prevention and recycling programs.
- Directly responsible for the grooming standards and appearance of all banquet staff
- Maintains high level of sanitation and cleanliness in service areas
- Must be visible in the public space during all meal periods to ensure guest needs are being met.
- Associate's attitude, willingness to please guests, ability to get along with co-workers and supervisors.
- Ability to follow established guidelines, procedures and policies.
- Good record of attendance and punctuality at work.
- Adherence to prescribed grooming and appearance standards.
- Willingness to perform other duties as assigned.
- Maintain the Four Diamond Standards set forth by the AGPH.
REQUIRED SKILLS
EDUCATION AND EXPERIENCE
Salary : $70,000
